Case Manager II - Supportive Housing Program

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Post Date: May 20, 2020
Job Type: Full Time
Start Date: TBD
Salary: $48,568/year
Location: US - California - San Francisco
Job Reference: - n/a -
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Conard House Inc. is a nonprofit organization building communities and restoring hope. We work with a diverse adult population and strive for cultural competency/humility by respecting experience, promoting inclusion, and building community.

This position is with the Outpatient Services within the Supportive Housing Program. This program provides housing, case management, and income advocacy for adult residents in nine Single Resident Occupancy (SRO) Hotels in the Tenderloin and South of Market area and scattered-site shared apartments located throughout San Francisco.

Additionally, staff at Outpatient Services provide individual and group rehabilitation services, individual and group therapy, assessment and treatment planning, and crisis intervention pertaining to their scope of practice. We are committed Equal Opportunity Employer. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrests and conviction records. This position is included in the collective bargaining unit SEIU Local 1021.

POSITION: Case Manager II (CM II), multiple job openings, full-time, Non-licensed or Non-waivered (MHRS)

SALARY: $23.35 per hour ($48,568.00 annualized) with excellent benefits. Additionally $3/hour premium pay available for direct services May –June 2020

REPORTS TO: Program Director II or III

People from diverse cultural backgrounds are encouraged to apply.


- Provide mental health services to clients and document services in AVATAR according to Conard House and Medi-Cal guidelines.
- Meet monthly billing target.
- Provide resources to clients on a broad range of problems in a manner that is supportive, constructive and non-judgmental.
- Admit and orient new clients to the program.
- Assess client's need for medical and psychiatric evaluations and make appropriate referrals.
- Develop and implement case management and money management plans and contracts.
- Coordinate Plans of Care with other services being provided to the client.
- Provide advocacy assistance pursuing entitlements, clothing, health care, mental health services and other issues. Maintain entitlements and ensure proper completion of client applications and forms.
- Conduct groups and activities oriented toward stabilized living. Facilitate interaction among clients and involvement in the social program.
- Maintain a supportive, independent living environment.
- Facilitate community building within the hotel and assist clients in utilizing hotel community resources.
- Intervene in crisis situations according to procedures.
- Assist clients with daily living skills.
- Develop and implement plan for client placement upon discharge from program.

- BA or equivalent years of experience and two years of experience providing direct services including work with individuals who also experience mental health, substance use, and physical health conditions.
- Applicants must have a working knowledge of psychiatric medications, psychological terminology, and mental health and social services in San Francisco.
- Effective advocacy, organizational, and communication skills are essential.

Additional skills:

- The ability to work as a team member towards common goals and objectives is required.
- Applicants must have the ability to document using electronic database according to Medi-Cal guidelines. Experience with Medi-Cal billing and AVATAR database preferred.

*After a conditional offer of hire, a criminal back ground check will be reviewed.
*Ability to travel to meetings off-site required. However, personal vehicle is not required.

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