The Case Manager serves in a drop-in mental health social service program to provide homeless and/or disabled at-risk veterans with social services such as assessment, counseling, crisis intervention, information and referrals, mental health services, substance abuse intervention, benefits advocacy, and outreach. The Case Manager has current knowledge of community resources, including housing, residential and outpatient treatment for mental health and substance abuse, eviction prevention, emergency shelter. This full-time non-exempt position reports to the Director of Health and Social Services.
Roles and Responsibilities:
- Provides a safe and supportive environment for organization’s clientele
- Adheres to laws regarding confidentiality and reporting requirements
- Provides psycho-social/mental status evaluation, such as gathering information to develop service and treatment goals
- Provides supportive counseling and referrals for shelter, housing
- Assists with eviction prevention processes and money management
- Educates regarding symptom and medication management
- Engages in substance abuse intervention in the areas of support regarding relapse prevention and linkages to outpatient/residential treatment programs
- Assists veterans with access to public benefits, disability benefits, etc.
- Outreach to community agencies, such as shelters, hospitals, jails, etc.
- Input HMIS/ETO data and record management
- Develops treatment plans around stabilizing in the community
- Records observation and progress
- Performs other duties as assigned
- One (1) year of experience providing mental health/substance abuse and social services to low-income and at risk populations
- Understanding and basic knowledge of mental health symptoms and diagnosis, psychosocial stressors, chemical dependency issues
- Manage transportation to meetings and appointments
- Ability to sit for prolonged periods with repetitive hand movement using a computer keyboard in the performance of daily office activities
- Ability to carry out the essential duties of the position within what can be considered reasonable accommodation
- Must be able to communicate effectively with a variety of personalities and be comfortable working with an at-risk client population, including embracing the agency’s Diversity, Equity, and Inclusion initiative