Hotline Specialist
Emerge Center Against Domestic Abuse
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Post Date: May 01, 2020
Job Type: Full Time
Start Date: - n/a -
Salary: - n/a -
Location: US - Arizona - Tucson
Job Reference: - n/a -
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Description
Provide hotline callers with crisis intervention, safety planning, information and referrals, domestic abuse education and emotional support as appropriate.
This position may work at the emergency shelter as requested.
ESSENTIAL DUTIES
Provide hotline callers with crisis intervention, safety planning, information and referrals, domestic abuse education and emotional support
Conduct assessments to determine immediate needs
Conduct basic mental health screenings and facilitate immediate intervention
Facilitate services with law enforcement agencies
Provide information and referrals as appropriate
Manage and document emergency situations
Supervise, train and monitor hotline volunteers
Provide hotline and other support services at the emergency shelter
Responsible for implementing all programmatic and agency protocols
Maintain appropriate employee/client boundaries
Complete and maintain all required documentation
Attend all scheduled meetings, briefings and required trainings
COMPETENCIES
Ability to think critically and general solutions, assess potential crisis situations and take appropriate action, network efficiently with other agency personnel. Work effectively as a team member and independently, be self-motivated. Be effective time management skills, highly organized, able to multi-task, and have excellent written and oral skills. As well as be Proficient computer skills including e-mail, calendars, document processing, spreadsheets and databases

Must be able to sit or stand for long periods of time, express or exchange ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately or quickly, lift up to fifty pounds, and Provide CPR/First Aid

Skills
Please go to Emerge website for complete information about the position requirements.

Notes
Full-time & Benefits eligible
Several Shifts Available
Sunday – Thursday 6:00a – 2:30p         Bilingual Required
Sunday – Thursday 5:30p – 2:00a         Bilingual Preferred
Tuesday – Saturday 6:00a – 2:30p Bilingual Preferred
Tuesday – Saturday 7:00a -4:30p Bilingual Required
Tuesday – Saturday 3:00p – 11:30p Bilingual Required
Friday – Monday 3:00p -11:30p Bilingual Preferred
Friday – Monday 7:30a-4:00p Bilingual Required

Emerge is an equal opportunity employer


Contact Details

URL: http://www.emergecenter.org/careers/how-to-apply/