About HELP USA
At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.
As part of New York City’s plan to end homelessness, the Department of Homeless Services established Homebase Homeless Prevention Community Resource Centers throughout New York City. Homebase programs are designed to assist families and individuals who are homeless or at imminent risk for becoming homeless to develop a plan for long-term housing stability. Homebase helps clients navigate the complicated eviction process, offers financial and money management counseling, helps clients obtain public benefits, provides short-term financial assistance, and helps with relocation if necessary.
As Homebase Receptionist, you’ll be the first person that our clients encounter when visiting or calling our program, and it’s critical that you are helpful, warm, and inviting to clients who are experiencing the crisis of imminent homelessness. You’ll be responsible for monitoring the flow of people entering the office and managing a heavy call volume, providing relevant program information and directing callers and visitors as appropriate.
Your responsibilities will include:
- Maintaining a neat, clean, and organized reception area.
- Welcoming visitors, determining the nature of their visit, and announcing their arrival to appropriate team members.
- Using electronic databases to determine clients’ community district and whether they have prior history with NYC shelters and/or Homebase.
- Scheduling appointments for clients and referrals from external agencies with Homebase team members and with on-site representatives from other agencies, updating the Program Intake Appointment Calendar.
- Receiving, sorting, and delivering incoming mail and packages.
- High School Diploma or GED required.
- Excellent organizational and communication skills, with ability to effectively perform multiple tasks in a fast paced and demanding environment.
- Ability to comprehend and follow oral and written instructions.
- Ability to take the initiative and be dependable and resourceful.
- Possess an understanding of team concepts.
- Computer literacy, particularly with Microsoft Office applications.
- Bi-lingual (English/Spanish) a plus
- Valid NYS driver’s license a plus
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