The Intake Client Services Manager is under direction of the Director of Early Childhood, and is responsible for managing all aspects of the intake process. The ideal candidate will have a clinical/social work background and some knowledge about individuals with developmental disabilities. .
Examples of responsibilities and functions include the following:
• Provides leadership and management for a team of intake workers to ensure every individual receive appropriate and timely intake in accordance with the provisions of the Lanterman Act and the policies and procedures established by Harbor Regional Center.
• Participates in the recruitment, interviewing and hiring process for direct reports; assigns work and reviews progress; evaluates performance.
• Develops expertise among team members through coaching and modeling and by providing and promoting continuous learning opportunities.
• Builds relationships and partnerships with psychologist and the HRC clinical team
• Collaborates with community-based resources serving people with developmental disabilities and their families including, but not limited to, schools and other publicly funded organizations, direct service providers, managed care organizations, professional organizations, etc.
• Facilitates problem-solving in complex circumstances; meets with families, clients and direct service providers to resolve potential conflicts.
• Maintains knowledge of current social work/service coordination practices as well as the laws and regulations applicable to the field of developmental disabilities.
• Ensures that all significant activities on behalf of clients and families are properly and comprehensively documented and otherwise ensures compliance with the requirements of the funding source as well as the expectations specified in the Center’s policies and procedures.
• Maintains confidentiality regarding clients and families in compliance with HIPAA regulations and Regional Center policies.
• Demonstrated managerial skills; strong problem-solving skills and demonstrated ability to apply independent judgment in critical situations; conflict resolution skills.
• Enthusiastic commitment to the vision, mission and core values of the Center as well as compassion and respect for all clients and their families.
• Experience working with families from diverse cultural, linguistic and socioeconomic backgrounds; an understanding of family systems and human dynamics.
• Familiarity with the laws and regulations governing services and supports for people with developmental disabilities; especially including the Lanterman Act, the Individuals with Disabilities Education Act and related regulations.
• Familiarity with the various community-based resources available to serve people with developmental disabilities.