The Client Care Supervisor is responsible for the supervision of the Client Care Coordinators at the shelter regarding the overall delivery and coordination of services for homeless families.
The Client Care Supervisor is responsible for interfacing with the New York City Department of Homeless Services staff, shelter providers and relevant community based organizations to enhance and ensure families are in receipt of optimal care and service coordination. In addition the Supervisor will be responsible for carrying a small case load at the shelter.
The Client Care Supervisor is responsible for ensuring that the Client Care Coordinators complete psychosocial assessments of complex families impacted by multiple systems, and ensure that these systems facilitate appropriate linkages for families to community based services. The Client Care Supervisor will establish a multi-disciplinary team approach to service provision. The position calls for an individual able to work within a crisis driven environment with a knowledge base of substance abuse and addiction, domestic violence, child maltreatment, trauma, and mental health conditions.