STATEMENT OF THE JOB
Under the direction of the Supervisor, the Intake Coordinator helps the program meet its enrollment target and assists in pre-screening, intakes, reviewing case files and assigning cases.
DUTIES AND RESPONSIBILITIES
* Review case files and client database for proper documentation at initial intake and at intervals as required by funding stream.
* Conduct prescreens and intakes and create client service plans.
* Assign cases.
* Provide interventions in the area of diversion, aftercare and prevention.
* Reviews requests for financial assistance.
* Comply with agency requirements such as CQI, COA and other agency events.
* Assess the needs of the whole consumer/family including their basic needs such as food, clothing and shelter.
* Ensure that referrals are made to appropriate internal and external services as required to meet the consumer’s/family’s needs.
* Follow-up on referrals you make on behalf of a consumer/family and respond to all referrals made to you/your program.
* Attend weekly supervision.
* Participate in cross-program service reviews that support the planning and coordination of service delivery and service closure.
* Provide support to the Quality Assurance Specialist.
* Assist supervisory staff to monitor intakes and ensure pending cases are completed within required time frames.
* Participate in team program planning, staff meetings, and case reviews.
* Perform other duties as assigned.
SPECIFICATIONS FOR EDUCATION/LICENSES/CERTIFICATIONS
* MS/MA degree or BS/BA with equivalent experience (2 years).
SPECIFICATIONS FOR EXPERIENCE AND TRAINING
* Experience in social service setting and providing direct services to homeless individuals/families, or at-risk populations who are defined as vulnerable adults, families and youth, including but not limited to, those with a history of or involvement with child welfare, addiction, physical or emotional issues, unemployed/under-employed desired.
* Ability to be flexible and use discretion.
* Ability to function as part of a team.
* Excellent oral & written communication skills and ability to engage in active listening.
* Ability to use Microsoft programs (Word, Excel, and Outlook).
* Ability to prioritize and handle multiple tasks.
* Ability to synthesize information and transfer it to practice.
* Excellent organization skills.
* Ability to exercise initiative and “follow through.”
* Bilingual in Spanish a plus.
SPECIFICATIONS FOR PHYSICAL REQUIREMENTS
* Ability to work flexible hours, including weekends, evenings according to the needs of program operation.
* Able to conduct home/field visits and travel throughout the five boroughs as needed.
* Ability to read computer screen for long periods of time.
* Ability to operate a computer keyboard, mouse, & office equipment.
* Ability to utilize public transportation, climb stairs, walk.
* Frequent sitting, standing, & walking.
* Ability to lift up to 10 lbs.
* Ability to read printed & handwritten materials.