The Long-term Care Ombudsman program has immediate openings for motivated, assertive, Advocates to service the territory of the regional office for which it reports. The Advocate strives to protect the rights and dignity of residents (typically older adults) in skilled nursing and residential care facilities throughout the City and County of Los Angeles. This role ensures a high quality of care and life for individuals residing in these facilities by providing advocacy services on their behalf. Such services involve monitoring visits, identifying and investigating complaints by or on behalf of residents, dissemination of educational information and witnessing of health care directives
1. Identify, investigate and resolve complaints including alleged elder and dependent adult abuse to the satisfaction of residents of long-term care facilities.
2. Collaborate with and supervise interns and volunteers.
3. Ensure that all complaints are being handled according to program guidelines.
4. Provide continuing community presence through unannounced or scheduled visits to long-term care facilities.
5. Provide case management and reporting in compliance with established procedures.
6. Provide community education presentations, ongoing Public Relations and development with community partners like law enforcement and local fire departments.
7. Use of personal vehicle to visit LTC facilities approximately 60% of the time.
Preferred Requirement - Master's in Social Work (MSW). Master’s in Gerontology (MSG) may also be considered.
B. Experience & Other Requirements
1. Minimum of three (3) years related experience (voluntary or paid) in healthcare, long-term care advocacy, gerontology, investigations, mediation and negotiation strongly preferred
2. Ability to communicate effectively in writing and orally.
3. Demonstrated experience in performing direct service in social services or a related field. Prior responsibilities in handling case management, client advocacy, or therapy involving vulnerable populations, particularly older adults
4. Field work experience with ethnically diverse populations.
5. Bi-lingual language skills a plus.
6. Candidates must not have worked at a long-term care facility or adult day service center for at least one year prior to application.
7. Must travel throughout designated service territory.
8. Valid driver’s license, auto insurance and satisfactory criminal background check required.