Clinical Manager/Team Lead
Alzheimer's Association
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Post Date: Oct 24, 2019
Job Type: Full Time
Start Date: - n/a -
Salary: - n/a -
Location: US - Illinois - Chicago
Job Reference: - n/a -
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Description
The Clinical Manager/Team Lead assists in the management of operations, people, processes, technology and resources within the Contact Center (call center). The manager is directly responsible for staff supervision, training, scheduling, clinical supervision and quality monitoring. This position is based in our downtown Chicago office and reports to the Senior Associate Director, Contact Center Operations. The work schedule will be Monday, Tuesday, and Friday 4:30pm-12:00am and Wednesday and Thursday 2:00pm-12:00am

Essential Job Functions:
Operations
• Manage daily activities of the Contact Center; schedule appropriately to support the 24/7 services.
Supervision and staff development
• Supervise, train and monitor staff. Ensure the development of staff skills, quality and performance through individual coaching and group learning opportunities.
Clinical supervision
• Provide clinical supervision for complex cases; assist staff in the development of active listening, triage and problem solving skills. Conduct the monthly case review meetings with chapters and Contact Center staff.
Customer service
• Assure quality interactions with customers; Coordinate customer service with the chapters including addressing questions, problems and other issues.

Skills
•Master’s degree in social work, psychology, or counseling required.
• Licensure preferred.
• 3-5 yrs experience in a healthcare setting, preferably in geriatrics or mental health with expertise in dementia.
• Minimum 2 yrs supervisory/management experience, 3-5 yrs preferred.
• Previous call center experience preferred
• Professional experience conducting health screenings/evaluations, diagnostic intakes and/or crisis intervention counseling.
• Bilingual skills (Engl/Span) preferre


Notes
Comprehensive benefits package including PTO, medical/dental insurance, 401k, and much more.


Contact Details
Name: Linh Gutierrez
Address: 225 N Michigan Ave, 17th Flr
City: Chicago
State/Province: Illinois
Zipcode: 60601
Country: United States
Ph: 3123358700