Bilingual Case Manager (Community Navigator) ? Full-Time
Long Beach Center | Mon?Fri, 9:00am?6:00pm | $22.00?$23.00/hr | Driver PositionAbout Us
AbilityFirst helps individuals with intellectual and developmental disabilities achieve their personal best. Our person-centered programs are grounded in individual choice, autonomy, and community participation, with a focus on social connection and belonging.
About the Role
The Bilingual Case Manager (internal title: Community Navigator) provides person-centered planning, case management, intake coordination, and community engagement for program participants. You'll partner with program staff, regional center coordinators, and families to deliver individualized, goal-aligned services. In the Program Director's absence, this role is authorized to correct operational deficiencies that threaten participant health and safety.
Key Responsibilities
- Conduct screenings, phone calls, and intake meetings
- Develop and implement Person-Centered Plans (PCPs) and one-page descriptions
- Complete 30-day reports, progress reports, annual assessments, and exit reports
- Serve as liaison to Regional Center Service Coordinators; attend IPP meetings and submit required reports, waivers, and audit documentation
- Meet monthly with each participant to review goals and satisfaction; update goal documentation
- Collaborate with community coaches to integrate goals into daily programming
- Represent AbilityFirst at resource fairs; coordinate volunteer opportunities
- Maintain participant data in ProCare for tracking and billing
- Step into program ratios during staff shortages, which may include personal care (toileting, feeding)
- Serve as a Mandated Reporter
Qualifications
- High school diploma or equivalent (required)
- Bilingual Spanish/English, spoken and written (required)
- LIC Director Qualified under Title 17/22 regulations (required)
- 2+ years in developmental disability services, case management, or related field (required)
- Valid Driver's License and satisfactory DMV record (required)
- Proficient in Microsoft Office and data management tools (required)
- Bachelor's in psychology, sociology, or related field, 12 ECE units, or 4+ years equivalent experience (preferred)
- Familiarity with regional center processes and compliance (preferred)
- Availability for occasional evenings/weekends
