Key Responsibilities:
Programmatic:
-Provide ongoing support and trauma-informed case management services to participants and community members, including providing and documenting social service referrals and outcomes, as per program standards and funder expectations.
-Understand, articulate, and support participants with issues related to program eligibility and ensure participants understand and adhere to program philosophy, standards, rules, and regulations.
-Support recruitment, registration, authentic assessment, and orientation for new students. In partnership with the NAI Director, ensure consistent community outreach, retention, and recruitment within local communities.
-Provide outstanding hospitality to all participants, members, and guests. Outstanding hospitality is proactively initiating professional relationships with participants to address their needs, concerns, and questions, and serving as an agent to accommodate those needs or concerns.
-Assist with the management of programs to maximize participant satisfaction, revenue, and compliance with the YMCA and funder standards.
-Provide participants with opportunities that will increase their involvement, sense of belonging, and ownership of the YMCA and their own growth and development.
-Maintain internal case files and support the NAI Data Manager, ensuring timely data entry into government and internal databases or any other database assigned to the Initiative, including, but not limited to, intake, goals, and outcomes, pre-testing and post-testing, attendance, case notes, and ensuring that supporting documentation is complete.
-Maintain up-to-date referral network and linkage agreements, and ensure that workshop instructors deliver contextualized, community-driven workshops that integrate technology, family, health, immigration, legal, and financial literacy.
-Assist with reporting to government and private funders, tracking and reporting student data and achievement results, and coordinating the operational aspects of the New Americans Initiative.
Supervisory:
-Assist with recruiting, scheduling, supervising, and evaluating program staff, volunteers, and interns, displaying model behavior, maintaining open lines of communication, and being clear about roles and relationships.

Desired Skills & Experience:
-Bachelor’s Degree in Education, Social Work, Mental Health, or a relevant field, or equivalent work experience is required.
-Minimum of two (2) years of related experience required.
-Bilingual required: Spanish/English or Mandarin/English.
-Knowledge of principles and practices related to adult literacy and civic education, immigration legal services, and case management.
-Ability to articulate immigration issues, trends, and advocacy efforts at the local, city, and state levels.
-Ability and interest in working with diverse populations.
-Must be willing to work as part of a team and be able to establish positive relationships with participants, the community, collaborators, and partnerships.
-Ability to read, translate, collate, and report raw data.
-Must work a minimum of two (2) evenings per week. Must be available to work on occasional Saturdays.