[PLEASE VIEW OUR CAREER PAGE FOR THE FULL LIST OF RESPONSOBILITIES & DESIRED SKILLS.]

Key Responsibilities:
Provide ongoing support & trauma-informed case management services to participants & community members, including providing & documenting social service referrals & outcomes, as per program standards & funder expectations; Understand, articulate, & support participants with issues related to program eligibility & ensure participants understand & adhere to program philosophy, standards, rules, & regulations; Support recruitment, registration, authentic assessment, & orientation for new students. In partnership with the NAI Director, ensure consistent community outreach, retention, & recruitment within local communities; Provide outstanding hospitality to all participants, members, & guests. Outstanding hospitality is acting proactively by initiating a professional relationship with participants to address their needs, concerns, & questions, & by serving as an agent to accommodate those needs or concerns; Assist with the management of programs to maximize participant satisfaction, revenue, & compliance with the YMCA & funder standards; Provide participants with opportunities that will increase their involvement, sense of belonging, & ownership of the YMCA & their own growth & development; Maintain internal case files & support the NAI Data Manager, ensuring timely data entry into government & internal databases or any other database assigned to the Initiative, including, but not limited to, intake, goals, & outcomes, pre-testing & post-testing, attendance, case notes, & ensuring that supporting documentation is complete; Maintain up-to-date referral network & linkage agreements, & ensure that workshop instructors deliver contextualized, community-driven workshops that integrate technology, family, health, immigration, legal, & financial literacy; Assist with reporting to government & private funders, tracking & reporting student data & achievement results, & coordinating the operational aspects of the New Americans Initiative; Assist with recruiting, scheduling, supervising, & evaluating program staff, volunteers, & interns, displaying model behavior, maintaining open lines of communication, & being clear about roles & relationships; Model the best practices of hospitality & positive culture; This position supports all aspects of programming, including, but not limited to, community outreach, recruitment, & participant outreach; Work enthusiastically as part of a team; Actively participate in professional development, designated meetings, & special events, as appropriate & requested.