Program Overview:
The Support and Connection Center provides 24/7 short stay, engagement, stabilization, and treatment services for adults with mental health and/or substance use issues referred directly by NYPD as an alternative to the traditional police responses of arrest, summons, or transport to an emergency room. Guests are referred to the Center when their infractions are non-violent and/or low-level offenses such as loitering, trespass, public inebriation, and disorderly conduct. The goal of the Center is to help guests begin to identify and modify the behaviors that result in repeated police contact. An OASAS licensed outpatient clinic, located on site, provides services to guests who are eligible. The maximum length of stay is 5 days.

Overall Responsibilities:
Under the general direction of the Assistant Program Director, the Clinical Team Lead conducts rapid assessments, engages guests in wellness, discharge, and aftercare planning, and facilitates linkages to community-based services and residential settings. The team lead also oversees a team of CASAC's and Peers and is responsible for the delegation of tasks to the team.

Essential Duties and Responsibilities:
The essential duties of the Clinical Team Lead include but are not limited to the following activities:
-Provides direct care to guests through conducting rapid assessments to identify the full range of service needs and safety planning
-As the primary counselor for a designated caseload - collaborates with the full on-site team to ensure coordination of care, individual counseling, treatment planning through targeted case management, and discharge planning
-Promotes dignity-based care to reduce the negative effects of drug use for individuals at various stages of recovery
-Models best practice, person centered, trauma-informed, recovery-oriented engagement skills for team
-Counsel’s guests through individualized and group therapy sessions on issues such as wellness self-management, and community integration skills
-Excellent verbal communication skills including an ability to have open and affirming conversations about health, sex and substance use risk.
-Identifies and makes referrals for community-based treatment and support services.
-Participates and facilitates daily team meetings
-Inputs guest information and updates into the facility’s case management software system, ensuring all data is accurate and entered in a timely fashion
-Promotes the professional development of supervisees through supervision, professional coaching, and training
-Anticipates the needs of the clinical team they lead and executes