Under the direction of the Director of Residential Services, the Case Manager is responsible for providing individualized case management services to low-income residents of Camino del Mar and Vista del Mar affordable housing locations in the Wilmington area. The Case Manager will work as a member of a Resident Services team facilitating the Beyond Homes Resident Services program.
Case Management
Perform specialized tasks including comprehensive case management services for all tenants such as intake, assessment, goal setting, monitoring and reassessment, counseling, individual benefit assistance, and linkages.
Develop Individual Service Plan (ISP) for all tenants/families and track individual progress
Provide individualized case management services to support housing retention, increase income stability and build community engagement
Conduct intensive case management and crisis intervention to provide stable housing and wraparound supports using a trauma-informed care and empowerment approach
Practice time management skills to ensure the necessary level of services is provided to program participants
Provide referrals and supportive services for residents
Conduct follow-up with residents as needed
Documentation and Reporting
Provide timely, necessary program documentation, including the completion of administrative reports
Maintain proper documentation and current case notes in a computerized database system (Family Metrics)
Present resident case reviews to the Regional Services Coordinator on a monthly basis
Program Outreach
Work with the Resident Services Team and partnering agencies to develop and maintain service delivery relationships
Manage the Afterschool Programs Provide Supervision for the Program Leaders
Provide general support to Beyond Homes Resident Services program including outreach and engagement with residents, coordinating workshops as needed, follow up with 3rd party service providers
Special projects as designated by VP, Resident Services or designee
Qualifications
Bachelor’s degree and two years experience in social work, human services case management.
Two years of case management/advocacy experience working with low-income or formerly homeless individuals and families required.
Bilingual in English and Spanish required.
Ability to work with diverse ethnic and cultural communities
Ability to provide basic practice case management and case note format in permanent supportive housing with individuals and/or families
Basic understanding of standardized, detailed case note format “GIRPP”– Goal, intervention, response, progress and plan
Demonstrated experience in facilitating and providing Adult Capacity Building
Ability to provide crisis management services in challenging environments
Ability to provide non-judgmental support and direction to individuals and families in stressful circumstances
Knowledge of and ability to navigate a variety of social services systems
Proficiency with Microsoft software programs (Word, Excel, Power Point, Outlook)
Strong communication skills both in verbal and written formats
Experience with creating case notes, maintaining files, developing Individual Service Plans and producing accurate reports
Ability to work comfortably in both a team setting and independently
Ability to travel within Abode Communities’ service area
