ECM Lead Car Manager Santa Clara - AM Shift
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Pacific Health Group
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| Post Date: |
Feb 28, 2025 |
| Job Type: |
Full Time |
| Start Date:
| 02/28/2025 |
| Salary: |
27.00-30.00 |
| Location: |
US - California - Santa Clara |
| Job Reference: |
- n/a - |
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Description
Frequent In-Person Visits to Members and Regular Face-to-Face Assessments: Conduct multiple on-site visits each month in members’ homes, shelters, or community centers.
Personal Connection: Use these visits to establish trust, gather first-hand insights, and address concerns right away.
End-to-End Service Arrangement: Schedule doctor’s appointments, organize follow-up care, link members to social services, and ensure they have the resources for a full continuum of support.
Case Management with a Heart and Empathetic Assessments: Look beyond forms and checkboxes to truly understand members’ backgrounds, personal challenges, and aspirations.
Continuous Support: Remain in close contact by phone, video, and in-person visits to monitor progress, celebrate milestones, and swiftly address any new barriers.
Resource Management: A Bridge to Community Services: Identify, coordinate, and optimize local resources—such as housing assistance, job training programs, or child care services—to ensure members’ overall wellbeing.
Patient Advocacy: Champion for Members’ Rights: Push for timely treatments, insurance authorizations, and fair access to services, resolving roadblocks that could hinder progress.
Communication: Central Point of Contact: Keep members, families, healthcare teams, and community organizations aligned on care objectives, ensuring seamless handoffs and follow-through.
Documentation and Detailed Reporting: Maintain meticulous records of assessments, care plans, and progress notes, ensuring transparency and accountability at every stage.
Continuous Improvement with Feedback and Adaptation: Use data and first-hand observations to refine care strategies, ensuring our ECM programs stay effective and deeply compassionate.
Regulatory Compliance and Stay Current: Keep informed about Medi-Cal, CalAIM, and other regulations, ensuring that all care management practices meet legal and quality-of-care standards.
Professional Development and Ongoing Learning: Attend trainings, workshops, and webinars to sharpen your skills in cultural competence, motivational interviewing, and crisis intervention.
Other Duties Include Collaborative Mindset: Remain flexible in supporting the team, taking on additional tasks and sharing best practices to strengthen overall outcomes.
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Skills
Skills That Set You Apart:
3-5 years of Experience in Care Management
Genuine Empathy & Compassion
Needs Assessment & Care Planning
Service Coordination & Navigation
Client Advocacy
Motivational Interviewing
Problem-Solving & Decision-Making
Teamwork & Collaboration
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Notes
Comprehensive Benefits Package:
401(k)
Dental Insurance
Health Insurance (90% of Employee-Only benefits covered by the company)
Vision Insurance
Short-term and Long-term Disability (Employer Paid), AD&D, Employee Assistance Program (EAP)
FSA | Dependent Care Account (DCA)
Paid Time Off (PTO)
12 Paid Holidays (including your birthday and one floating holiday after 1 year)
Paid Sick Time
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Contact Details
Name: Aaron Buchholtz
State/Province: California
Country: United States
Ph: (858) 788-7455 ext.142
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