The Case Manager provides direct case management services while engaging homeless individuals with appropriate concern for their social, mental health, substance abuse and medical problems in order to promote client stability and empower them to reach their fullest potential. ESSENTIAL DUTIES AND RESPONSIBILITIES:
Completes intakes for new clients and provides an orientation to the program and shelter rules and regulations
Reviews logbooks at the start of each shift to ensure that all clients follow-ups are conducted as required
Participates as part of a team and regularly collaborates with multidisciplinary staff to monitor clients’ progress
Develops a comprehensive psychosocial assessment to fully identify and address the client's needs
Collaborates with internal staff to monitor clients’ medication compliance and address episodes of non-adherence
Establishes an individualized intervention/treatment plan or strategy to promote identified goals
Provides advocacy for individual clients around entitlements and services
Provides case management, including individual counseling, crisis intervention, conflict resolution, advocacy, psychoeducation, coordination of services and appropriate follow-up on all referrals
Uses motivational interviewing and seeks safety modalities to counsel clients to improve overall effectiveness
Encourages and provides ongoing support so that each client might assume an active role in his or her own
treatment plan to the maximum extent possible
Facilitates clinical, educational, supportive and/or recreation groups to address problem areas that clients
experience in working towards independent living
Maintains required documentation in case records, in written and computer databases (SCIMS, AWARDS) and
updates client records in accordance with governmental and agency policy
Completes Housing applications (both written and computer generated) for clients based on their individual needs and functioning
Facilitates and assists with clients' transfers into independent living
Participates in weekly case conferences with both internal departments and external providers
Participates in regular supervision, team meetings, case conferences and staff trainings
Maintains a flexible schedule including evening and weekend shifts
Performs other duties as it relates to case management
