Employment Type: Full Time
Job Description:
We are seeking motivated, solution-driven team players eager to embrace the responsibilities of working in a dynamic and professionally rewarding environment. This role involves assessing client needs, developing and implementing service plans, and coordinating services to help clients achieve their goals. The ideal candidate will have a strong commitment to social services, excellent communication skills, and the ability to work collaboratively with clients and other service providers.
Duties and Responsibilities:
· Conduct intake assessments to determine the needs and goals of migrants.
· Develop and implement individualized service plans in collaboration with migrants.
· Ability to utilize effective case management techniques, such as Motivational Interviewing, Psychological First Aid, Client and Trauma-Informed Care, use of verbal de-escalation techniques, and how to incorporate strength-based and solution-focused services.
· Strong ability to research and establish local and international resources useful to migrants.
· Coordinate with service providers to ensure migrants receive necessary services that may include medical care, legal assistance, and social services.
· Maintain accurate and timely documentation of all case management activities in the database.
· Ensure compliance with program policies and procedures, including safeguarding sensitive information.
· Conduct regular follow-up meetings with migrants to monitor progress and update service plans as needed.
· Advocate on behalf of migrants to ensure they receive appropriate services and support.
· Ability to demonstrate cultural competence, inclusivity, and sensitivity (e.g. trauma-informed care, emotional intelligence, shelter experience/background working with vulnerable populations such as asylees, refugees, and unhoused individuals)
· Ability to remain calm and composed under stress.
· Provide crisis intervention and support as needed.
· Participate in regular team meetings and case conferences to review cases and ensure coordination of services.
· Maintain confidentiality and comply with all program policies and procedures.
· Perform additional responsibilities as needed to support the program.
Qualifications:
· High School Diploma and 1-2 years of case management experience OR BA Degree in Social Work, Psychology, Sociology, or related field, with no additional experience.
· Proficient in Microsoft applications (Word, PowerPoint, Excel) and other common office equipment.
· Strong organizational abilities, outstanding writing and verbal communication skills, and the capacity to multitask.
· Bilingual in Spanish and English or another language predominantly used in location. If not bilingual, some may be considered for hire.