NATURE OF WORK:
Under the direction of the Quality Assurance Supervisor, the Quality Assurance Monitor (QAM) – Person Centered Liaison works as part of the Quality Assurance Team and is responsible for assessing, supporting, and evaluating the regional center’s vendor service providers to ensure compliance with Home and Community Based Services (HCBS) Final Rule which at the core requires utilization of person-centered services.   The QAM – Person Centered Liaison may investigate and if necessary, follow-up; development of corrective action plans, technical assistance plans, vendor and staff training, analysis of special incident reports and implementation of NBRC’s Quality Assurance Plan.
The majority of duties are performed in the office and out in the community. The QAM – Person Centered Liaison must have reliable transportation and be able to independently and regularly travel locally and out-of-town. This position requires travel throughout NBRC’s 3-county service area. The ability to read, write and comprehend large amounts of written material, use the telephone, and communicate via electronic mail is required on a daily basis. Excellent oral and written skills are essential, including the ability to clearly and firmly convey agency standards and policies; good teaching/training skills; ability to relate with persons of varying socioeconomic and educational levels; good problem-solving skills and ability to remain calm in situations of conflict.
The Quality Assurance Monitor – Person Centered Liaison is responsible for consultation, evaluation and monitoring of support services which includes all services which must maintain compliance with the HCBS Final Rule, which at the core requires utilization of person-centered services. Responsibilities include provider training, review of program designs, facility, and program reviews, and follow up on investigations of alleged program problems.