QUALIFICATIONS:
- Master’s degree in social work or related field required
- Ten years’ experience in crisis intervention and residential or housing service preferred
- Five years of supervisory experience
- Ability to manage conflict and adept at de-escalation techniques
- Ability to work with people of diverse backgrounds
- Knowledge of family dynamics and childhood development
- Ability to be empathetic and establish rapport
- Ability to establish and maintain appropriate boundaries
- Understanding of trauma-informed and culturally appropriate practices
RESPONSIBILITIES:
- Centers the organization’s commitment to anti-racism, feminism, and trauma-responsiveness in all activities, including in both service and leadership
- Directly manages the Victims Services advocacy leadership team, including overseeing the hiring, supervising, training, and evaluation of staff
- Collaboratively develops, implements, and refines processes and structures that improve program and wellness outcomes
- Prioritizes personnel wellness, including creating mechanisms to protect team members’ time, workload, and resilience against the impacts of high trauma exposure
- Provides 1:1 weekly supervision for direct reports, and participate in 1:1 weekly supervision with direct supervisor
- Addresses and improves programs to address operational challenges and gaps in service
- Ensures grant reports are created and submitted on time and in accordance with funding guidelines and develop reports for YWCA leadership and the Board as requested
- Develops and implements annual operational and staffing goals and objectives for direct service advocacy programs
- Develops technology and data training and orientation procedures for the Victim Assistance Specialists who staff the phone, online chat, and text messaging
- Creates an environment that fosters power sharing, trauma informed, feminist, and anti-racist teamwork
- Provides guidance, education, and training to shelter advocacy staff while overseeing the completion of program goals/objectives per grant/foundation requirements
- Supervises shelter programming while fulfilling funding requirements
- Oversees data collection per funding and program requirements
- Ensures training and team meetings are conducted on a regular basis for all shelter staff
- Oversees purchasing of food and supplies for shelter
- Assures necessary maintenance and custodial functions, as needed
- Develops, implements, and evaluates the program goals and objectives, ensuring the quality of services delivered to the survivors and community through monitoring and supervision
- Provides supervision meetings with staff, interns, and volunteers on a regular basis to help with their professional development using a trauma-informed, client-centered, harm reduction model
- Compiles statistics as required by funding sources and agency requirements. Complete all grant and reporting requirements as requested
- Participates in management team meetings for successful completion of all programmatic goals, grant requirements and Vice President of Victim Services expectations
- Complies with agency policies and procedures, federal and state requirements, and educational/certification/registry requirements
For a full job description and to apply, visit our website: https://www.ywcakalamazoo.org/how-you-can-help/employment