Position Summary: NY Connects is a telephonic program that serves as a point of entry into long term services and support systems for older adults and people of all ages with disabilities. The goal of the program is to provide comprehensive information on resources and services to help individuals make informed choices about what services and supports best meet their needs and preferences. The program supports self-determination, independence and care transitions activity. The program features a “no wrong door” policy when assisting individuals in need.
Principal Responsibilities:
Performs client intake by phone or walk-in. Takes information from clients or collateral (e.g., family members, physicians, etc.) to determine eligibility and service needs.
Screens for benefits and entitlements, can assist with applications and advocacy around government-funded and privately funded programs.
Will assist in accessing services, including referral linkages to these services.
Will provide Person-Centered Options Counseling around client preference for services.
May conduct in-home client visits to assist with entitlement and benefits, grant applications and to assess clients’ social, emotional, and environmental status, as necessary.
Establish and maintain community outreach and perform public education presentations to increase program exposure.
Understand and utilize the STARS database system.
Maintain complete and accurate case records and within organizational time frames.
Use language that expresses respect, patience, and understanding when communicating with clients, families, and collaterals.
Arrange for translation services, as needed, for clients.
Actively participate in supervision and staff meetings.
Work with the Program Director in program planning and development, including coordination of special programs or events and communication of problems or needs related to client services.
Perform other duties as needed or requested.
Supports the organization’s mission by striving for excellence in all aspects of their job with a focus on positive interpersonal relationships with co-workers.
Adheres to the organization’s policy in regard to absenteeism and appearance.
