Abode Communities is a nonprofit social enterprise that has been rooted in community development throughout the State of California since 1968. As an affordable housing developer and architect, our work fosters a culture of housing inclusion by integrating families and individuals with neighborhoods so communities at-large can thrive.

Position Summary

Under the direction of the Director of Residential Services, the Case Manager is responsible for providing individualized case management services to low-income residents of Camino del Mar and Vista del Mar affordable housing locations in the Wilmington area. The Case Manager will work as a member of a Resident Services team facilitating the Beyond Homes Resident Services program.

Case Management

Perform specialized tasks including comprehensive case management services for all tenants such as intake, assessment, goal setting, monitoring and reassessment, counseling, individual benefit assistance, and linkages.
Develop Individual Service Plan (ISP) for all tenants/families and track individual progress
Provide individualized case management services to support housing retention, increase income stability and build community engagement
Conduct intensive case management and crisis intervention to provide stable housing and wraparound supports using a trauma-informed care and empowerment approach
Maintain a caseload of approximately 174 families
Practice time management skills to ensure the necessary level of services is provided to program participants
Provide referrals and supportive services for residents
Conduct follow-up with residents as needed

Documentation and Reporting
Provide timely, necessary program documentation, including the completion of administrative reports
Maintain proper documentation and current case notes in a computerized database system (Family Metrics)
Present resident case reviews to the Regional Services Coordinator on a monthly basis

Program Outreach
Work with the Resident Services Team and partnering agencies to develop and maintain service delivery relationships
Provide general support to Beyond Homes Resident Services program including outreach and engagement with residents, coordinating workshops as needed, follow up with 3rd party service providers
Special projects as designated by VP, Resident Services or designee.