Reporting to the Program Director, the Assistant Program Director, Transitional Housing is responsible for supporting the 24/7 operations for Continental Safe Haven including overseeing clinical and case management services. The Assistant Director supervises clinical and case management staff and with guidance from the Director, provides support to subcontractors providing security, medical, psychiatric, and food services. The Assistant Director helps to ensure Continental Safe Haven is a safe, attractive housing alternative for street homeless individuals, and expedites client placement into appropriate permanent housing and supportive services.The Assistant Director works primarily during business hours Monday-Friday, with off hours availability in case of emergency or for special projects/initiatives. This is an onsite position,
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manage social service delivery including program oversight, staff supervision, and training
Liaison with external stakeholders including service partners, government representatives, community stakeholders, hospital personnel, and other agencies to ensure responsive and effective service planning and program operations
Attend relevant meetings required by the Department of Homeless Services
Provide clinical and operational direction and leadership to the program; help troubleshoot, problem solve, and strategize solutions around client engagement and challenging behaviors
Promote a staff and resident culture that emphasizes housing placement as a measurement of success; ensure that clients are ready for housing placement
Oversee development and implementation of individual service plans; ensure documentation of client contact and progress is comprehensive and timely
Assess and evaluate client functioning
Supervise and conduct case conferences
Coordinate delivery of care with multiple service providers, particularly outreach teams
Work collaboratively with outreach teams to ensure individuals succeed in transitional housing and avoid return to homelessness
Provide support and guidance to front line staff in managing difficult situations and successfully de-escalating conflict
Perform other duties as assigned
MINIMUM QUALIFICATIONS:
Master’s degree required. NYS Licensed Masters Social Worker (LMSW) or Licensed Clinical Social Worker (LCSW) is strongly preferred
Minimum 2 years of supervisory experience
Experience working in 24/7 programs and working with homeless or formerly homeless populations strongly preferred
Thorough clinical understanding of relevant service delivery concepts and structures including Housing First, client centered motivational interviewing, Harm Reduction models, behavioral and medical health systems, and the ability to access and negotiate the full range of services for recipients
Experience with crisis intervention, including, risk assessments and incident management
Ability to work successfully with a wide range of internal and external stakeholders
Demonstrated success in working in a fast-paced environment with multiple priorities
Ability to delegate and motivate staff to achieve deliverables
Ability to communicate (verbally and written) with diverse populations and stakeholders
Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams; Familiarity with Access-based databases and the ability to learn new programs are required
Bilingual Spanish/English preferred
