Job Title: Program Director
Status: Full-time, Mon-Fri. 9 am - 5 pm (hours may vary, you will be on call)
FLSA Classification: Exempt
Job Location: Washington Heights, New York
Reports to: Vice President
Salary: 65,000 - 75,000Objective:
We are seeking an experienced Program Director for a supportive housing program serving formerly homeless, families living with chronic physical illness and/or mental health issues in a supportive housing environment. The Program Director will lead a team to assist this population in stabilizing their lives, maintaining their housing stability and advancing towards their individualized goals. The Program Director is also expected to work collaboratively with the Leasing and Compliance Department, Specialty Programming and Property Management staff.
Essential Functions:
• Hire, train, supervise and develop a program team with a strong sense of accountability for achieving outcomes for residents and complying with Lantern and funder regulations and requirements.
• Ensure all case records (electronic and paper) are accurate, comprehensive and up-to-date for all residents. The Program Director is responsible for monitoring staff compliance and providing training and support resources.
• In conjunction with staff, oversee the development and implementation of program services, including groups, community/tenant meetings, activities and celebrations, etc. to meet tenant and program needs.
• Provide regular, ongoing supervision of staff as appropriate and facilitate weekly staff and clinical meetings. Provide case management support to staff as needed.
• In collaboration with Leasing and Compliance staff, screen potential clients for the program and assist with the move-in and program orientation process.
• Work in collaboration with Specialty Directors to ensure that tenants are engaged with and participating in programming specific to health and wellness, nutrition and employment and education.
• Assist with rent collection and ensure all staff members support housing stability through a proactive active approach to working with tenants around budgeting and money management.
• Assess serious incidents, review appropriateness of incident management and make corrections as needed.
• Report incidents to HASA within 24 hours.
• Utilize data to ensure program goals are met and to address trends (both positive and challenging).
• Actively participate in budget review meetings.
• Must ensure tracking of petty cash spending, ordering office supplies and metro card distribution.
Required Education and Experience:
• Master's Degree in Social Work required, License preferred; SIFI preferred.
• Minimum of three years supervisory experience.
• At least three to five years of progressive experience in implementing a direct service program.
• Bilingual Spanish/English preferred.
• Able to manage competing priorities, demonstrate leadership and sound judgement in crisis situations, and be flexible with work schedule when necessary.
• Experience working with evidence-based models, specifically Motivational Interviewing, Individual Placement and Support (IPS) and other such models preferred.
