Title: Front Desk Supervisor
Program: Renewal House
Salary Range: $40,000
Renewal House is a congregate care supportive housing program located in the Bronx. Renewal House provides supportive housing to up to 50 single adult men who have a history of substance use.
Essential Duties and Responsibilities:
Under the general direction of the Program Director, with some latitude for independent action, the Front Desk Supervisor directs a staff of Front Desk aides, in providing direct assistance to the clients in adhering to the rules and regulations of the program; performs related work. The essential duties of the Front Desk Supervisor include but are not limited to the following activities:
Performs all Front Desk Attendant duties
Oversees the operations of the facility, including emergencies
Supervises and provides training for new hires, informing them of all policies and procedures as outlined in the front desk manual
Coordinates weekly schedule
Reviews and documents incident reports
Reviews logbook prior to shift concluding
Provides crisis intervention and shares pertinent information with appropriate staff
Provides on-call coverage during non-clinical hours as necessary
Reports directly to the Program Director
Participates in the design and implementation of program improvements, policies, procedures, and other strategic planning efforts.
Provide emergency first aid/CPR assistance when needed.
Works flexible days and hours during weekends and holidays
Consistently review front desk binders for up-to-date and accurate documentation
Assist with administrative duties and day-to-day activities
Performs other duties as assigned by the Assistant and Program Directors.
High School Diploma/GED and experience working with homeless/formerly homeless, substance use, and mental health populations.
Fire Safety Training Completion preferred.
Trained in De-escalation & Cultural competency
Trained in Opioid Overdose Prevention
Spanish Speaking Preferred.