Title: Clinical Coordinator
Program: East Third Street Men’s Shelter
East Third Street is an emergency men’s shelter that helps 175 individuals with substance abuse histories work towards health, sobriety, and, ultimately, permanent housing and employment. In addition to lodging and three meals a day, clients receive comprehensive case management services, plus an array of on-site substance abuse-related and health care services provided by different programs such as Medically Supervised Outpatient Withdrawal Services, (MSOWS), Chemical Dependency Crisis Service (CDCS), and Outpatient Recovery Center.
Essential Duties and Responsibilities:
The essential duties of the Clinical Coordinator include but are not limited to the following activities:
Review client intake forms regularly for accuracy and complete additional paperwork needed for the completion of case management intakes.
Audit client charts weekly to ensure adherence to regulatory standards of service quality.
Manage the documentation of critical incidents and keep a log of the updates.
Participate in incident reporting committees and team meetings to determine annual goals.
Update weekly caseload breakdowns and assign new clients to Case Managers.
Organize and maintain up-to-date spreadsheets to track progress and updates related to performance measurements.
Provide feedback to the 3rd Street shelter program on their adherence to organizational and regulatory standards of service quality, documentation quality, and compliance requirements.
Performs other duties as assigned by the Director of Social Services or Program Director.
Bachelor’s Degree and a minimum of two years’ experience in human services, consulting, evaluation, homeless services, quality assurance, or related field.
Experience working with adults with mental health and/or substance use issues, preferably in homeless shelters or supportive housing.
Exceptionally strong interpersonal and communication skills as well as an ability to work effectively with others.
Attention to detail, with exceptional analytical, organizational, communication, and project management skills.
Strong quantitative and Microsoft Excel skills.