Resident Services Coordinator - Entry Level
Hollywood Community Housing Corporation
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|Jan 04, 2024
|$23.00/hour – $28.00/hour
|US - California - Los Angeles
Position Title: Resident Services Coordinator
Department: Department of Resident Services
Classification: Full-time, Non-Exempt
Supervisor: Director of Resident Services
Essential Position Responsibilities:
Implement trauma-informed principals from SAMHSA (2014) by adhering to six key principles: safety, trustworthiness, peer support, collaboration, and empowerment and cultural/historical/gender issues.
Evaluate and assess residents with special needs for financial, mental health, medical, substance abuse, and all independent living needs.
Educate residents and assist them in accessing entitlement programs and other federal, state and community resources.
Meet with residents on a monthly basis in order to assess and evaluate their current needs and then refer them to appropriate service providers.
Coordinate referrals and linkages to HCHC’s in-house social service programming or to external service providers to meet resident’s assessed needs.
Create, plan and coordinate monthly onsite programs and services for the resident community related to increasing the residents’ independence and self-sufficiency such as finances, career development, benefits and healthcare.
Address and handle resident issues, resolve crisis situations, and provide conflict resolution.
Identify, evaluate, develop and maintain a service provider referral network for residents of HCHC’s buildings. This will entail identifying and establishing effective relationships with agencies that provide such services as mental health counseling, medical services, in-home support, case management and financial support.
Periodically evaluate and assess the effectiveness of relationships with agencies and service providers and make recommendations for changes if appropriate.
Serve as a liaison and advocate for residents with service providers and entitlement agencies.
Analyze and report demographics, objectives and outcomes for funding contracts.
Confer with resident managers and other property management staff to mitigate lease enforcement issues or conditions that could lead to evictions.
Maintain individual resident files in an organized and professional manner, which shall include all required documentation and updated case-notes.
Fulfill timely reporting requirements for all funders as required including Housing Opportunities for Persons with AIDS (HOPWA), Continuum of Care Annual Progress Report (APR), Homeless Management Information System (HMIS) and other reports as required.
Ensure that each special needs resident provides monthly documentation of supportive services received through HCHC and in the community.
Prepare and maintain a monthly calendar of events.
Assist with the food pantry coverage and related tasks as needed.
Drive agency authorized vehicle as needed to help acquire donations of food, household supplies and other good to aid HCHC residents and to maintain their housing.
Assist with other projects and duties, as needed.
Required Education, Experience, and Competencies
Requires Bachelor’s degree in Human Services & 2 years of related experience. Experience working with HIV/AIDS, & chemical dependency issues preferred. Strong verbal communication/organizational skills. Ability to travel to properties to conduct visits, distribute flyers/referrals as needed. Knowledge of public benefits, social services, affordable housing & supportive services preferred. Bilingual in English & Spanish/Armenian preferred.
May need to lift up to 40 pounds. HCHC requires employees to be vaccinated as a condition of employment, subject to any accommodation as may be required by law.
The essential responsibilities of this position are performed in a busy indoor office environment in the main office, at properties owned by HCHC and community agencies. The individual must be able to keep focused in an environment with interruptions and distractions.
Name: Angelica Pace
Address: 5020 Santa Monica Blvd
City: Los Angeles
Country: United States