Purpose of Position: The position of Program Director is to provide administrative and clinical oversight of program operations for the IMT Team. The Program Director will practice according to the principles of recovery oriented and trauma informed service delivery.

Schedule: Monday through Friday 9:00 a to 5:00 pm

1. Program Oversight and Quality Assurance

Oversee clinical care and ensuring the highest quality of care

Serve as liaison to NYS Office of Mental Health and NYC DOHMH

Oversee program operations to ensure alignment with regulations and guidelines set forth by the NYS Office of Mental Health (OMH), the NYC Department of Health and Mental Hygiene (DOHMH) and contracted Managed Care Organizations (MCOs)

Oversee new client assessment and assignment

Maintain oversight of utilization review, incident management and monitor outcomes for quality improvement

Develop and maintain relationships with Assisted Outpatient Treatment (AOT), DOHMH Single Point of Access (SPOA), local hospitals, supportive housing, medical clinics and other community providers

Prepare program reports

Develop program budget and monitor program expenses against budget in partnership with fiscal department

Oversee program evaluations and improvement plans

2. Staff Supervision

Meet regularly with staff for clinical supervision; evaluate their work and discuss progress of their clients

Provide guidance on client care issues and agency policies and arrange for training as needed

Arrange staff schedules and ensure adequate coverage, including managing on call schedule

3. Provide case management services

Carry a small caseload.

Perform client assessments and formulate client centered treatment goals

Facilitate client participation in entitlement programs, psychiatric services, medication management, rehabilitation and other activities

Refer clients to community health, substance abuse psychiatric and other services

Accompany clients to appointments as needed

Communicate regularly with clients’ families about their needs and progress

Serve as liaison to other service providers

Maintain up-to-date client case records according to program guidelines   

Visit clients in residential facilities, on the street and in other locations

4. Community and Agency Liaison

Serve as liaison to GRCC management and program directors and relate agency-wide information to staff

Serve as liaison to related community programs

5. Other duties as required

Qualifications/Educational Requirements

Licensed Clinical Social Worker (LCSW) or Licensed Mental Health Counseling (LMHC) required

SIFI (Seminar In Field Instruction) certification preferred

Knowledge of evidenced-based best practices for areas of engagement, violence risk and management, integrated treatment for co-occurring disorders and cultural competence

Experience working with people with histories of substance abuse, mental illness, homelessness and trauma required

5 years of supervisory experience in a clinical setting

IMT Team experience preferred

Fluency in Spanish a plus

Able to work in the Microsoft Office Suite, should especially be proficient in Word, Outlook, and Excel   

Able to use or learn to use AWARDS database   

Able to use or learn other electronic databases, programs, and funder-related software as needed such NIMRS and Maven