Their Place is a non-profit organization that promotes independence and a sense of
belonging for individuals with intellectual and development disabilities. We foster social
connections between those with and without Intellectual Developmental Disabilities (IDD)
through assisted programming and coaching. We believe that a sense of belonging is essential to
a fulfilling life.We are looking for an experienced Supports Broker to join our dedicated team. The ideal
candidate will assist with the development and implementation of the Support Brokerage
Services. The Supports Broker will assist a participant and/or their family representative with
tasks related to their self-directed services, such as:
Essential Job Functions:
Manage Workload
· Manage a Workload of 10-15 Program Participants
· Maintain required contact with assigned participants, including telephone calls and quarterly
home visits.
· Respond to participant inquiries in a timely manner.
· Maintain email communication with participants, as needed.
· Resolve participant issues in a timely manner.
Provide participants with practical skills training in areas such as:
· Locating community resources
· Recruiting, selecting, hiring, training, and supervising employees
· Purchasing goods and services
· Managing a monthly budget to pay for their direct care workers
Assist participants to:
· Enroll in the Personal Preference Program
· Complete required enrollment paperwork
· Identify community resources, services and supports to meet their life goals
· Develop their spending plan and schedule their employees to stay within their monthly budget
· Assist direct care workers, to complete required paperwork to be employed by the participant
· Monitor participant health and safety through monthly phone contact and quarterly home visits
(as needed)
· Maintain progress notes in accordance with NASW standards
· Report and respond to participant complaints and grievances
· Act as mandated reporter for allegations of abuse, neglect, and exploitation
Required Skills:
· Ability to manage own schedule and work independently with minimal supervision
· Strong Microsoft Office applications skills
· Commitment to exceptional client service
· Creative problem-solving ability and a consultancy mindset
· Dedication to accomplishing goals and challenges presented by clients and management
· Ability to interact with various levels of management and with clients
· Flexible, self-starter possessing intellectual curiosity
· Enthusiasm for life-long learning and staying well-informed about current business issues
· Proven ability to take initiative to move daily work forward
· Able to follow, critically evaluate, and improve upon current processes
· Excellent oral and written communication skills
· Ability to use sound judgment in completing tasks and to seek guidance when needed
· Ability to recognize issues and identify solutions
