Career Pathways Case Manager
Goddard Riverside Community Center

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Post Date: Aug 07, 2023
Job Type: Full Time
Start Date: - n/a -
Salary: $43,751-$54,689
Location: US - New York - New York
Job Reference: - n/a -
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Organization Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City's leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults through-out Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families.

Position Summary: The Stanley M. Isaacs Neighborhood Center (Isaacs Center) is seeking an experienced, dynamic, and highly focused individual to serve within the larger scope of formal and informal learning of the Education and Workforce Program. The Career Pathways Case Manager (CPCM) provides social services to participants through direct assistance and referrals with a focus on reducing barriers to employment, education, and training.

Schedule: Monday through Friday, 35 hours/week
?        Identifies, predicts, and mitigates barriers to self-sufficiency including economics, education, and employment.
?        Works with participants to achieve educational, workforce and economic goals, enabling participants to access educational and employment services.
?        Evaluates, analyzes, and reviews participant information and coordinates a centralized intake process.
?        Determines social service needs, screens for benefits, assists with applications and makes referrals as necessary.
?        Provides individualized case management services and support to participants.
?        Assists individuals with navigating complex systems including healthcare, social services, education, and financial systems.
?        Facilitates ongoing support to provide short-term interventions.
?        Tracks internal and external referrals.
?        Responds to participants needs for mental health, substance use, behavioral, housing, financial and other social services.
?        Conducts appropriate social and educational workshops to provide general and situational-specific information to participants.
?        Ensures that accurate participant records are maintained in a timely manner, including completing detailed case notes and maintaining current documents.
?        Documents and tracks all interactions with participants through case notes and other tools according to timelines set by supervisor and/or funding specifications.
?        Follows up with participants on a regular basis to assess progress on goals and records participant outcomes in appropriate systems.
?        Manages the collection and distribution of program outcomes statistical data for reporting purposes, including adherence to program standards and government contract reporting.
?        Cultivates strong community-based partnerships with organizations that can serve as referral partners to meet the needs of participants.
?        Performs other duties as required.

At least 2-3 years of case management, workforce development, educational counseling or other relevant experience is required.
Bachelors Degree in Social Work, Psychology, Sociology, Human Services, or a related field is required.
Strong writing, speaking, interpersonal and organizational skills.
Demonstrated experience providing case management, facilitating group work, managing data, and effectively coordinating entitlements, benefits, and community resource networks.

Must value team building, be able to work to independently, and the understand how to actively engage the community to address complex issues.
Experience working with adults and families or social service agencies.
Must be able to work with a diverse population.
Knowledgeable with Microsoft Office and databases, such as Salesforce and ASIST is a plus.
Must be able to effectively multitask and maintain a high level of customer service skills.

Contact Details
Name: Niya Hicks