VOALA Helping Our Most Vulnerable Change Their Life Stories
Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.
JOB SUMMARY AND PURPOSE
The Senior Case Manager III is the subject matter expert for the case management team. The Senior Case Manager II will mentor the team, and, as directed by the Program Coordinator, will arrange, coordinate, monitor, and assure all delivered services by the case management team meet the needs of clients. This includes assisting case managers in: assessing and reassessing client/household needs, educating on program and community resource opportunities, developing relevant service plans, scheduling appointments, and providing necessary follow-up to ensure service plans are progressing on schedule and needs are adequately being addressed. The position requires a combination of administrative/office duties and field/outreach work.
DUTIES AND RESPONSIBILITIES
-Conducts comprehensive screenings and assessments with clients to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop a case plan
-Develops support systems to meet client needs, coordinates and facilitates move-in activities, rental negotiations, and service referrals as required
-May make home and field visits
-Monitors case managers on a regular basis to determine quality and effectiveness of services provided
-Audit case file on a regular basis for completeness and accuracy
-Conducts crisis intervention as necessary
-Assists case managers by identifying and coordinating a variety of available services necessary for veterans and families to maintain/obtain self-sufficiency and family stabilization
-Makes referrals to available VA/community providers for therapeutic, social, educational, and medical resources, as appropriate
-Provides support to case managers, clients and families through ongoing case conferencing, counseling, and advocacy
-Conducts comprehensive file reviews and assessment of data collected to assure all necessary documentation is collected by case managers for program services eligibility purposes
-Assure all program assets and file documents are maintained and secure for all client records
-Develops, performs, and assists with workshops pertaining to program services that meet client needs
-Participates and assists with outreach events
-Other duties as assigned
Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
Bachelor’s degree from an accredited institution in the social sciences or family therapy.
Completion of VOALA Case Management training within 6 months of hire.