The Family Support (FS) trainer provides on-site, real-time training and coaching to LifeCenter employees responsible for facilitating donation conversations and supporting families through the organ and tissue donation process.
-Onsite authorization coaching and support for new and existing FS and procurement staff on key elements of family support.
-Imparts best practice techniques for obtaining authorization for donation and enabling family support when first-person authorization was granted.
-Trains on-site staff to policy, procedures, and guidance documents related to:
-Identifying the donor’s legal next of kin (LNOK)
-Authorization and disclosure
-Uniform Donor Risk Assessment Interview (UDRAI) with appropriate historian
-Accurate, complete, and timely documentation in confidential donor record
-Coordinating transition of donor family to LifeCenter’s Aftercare program
-Provides real-time coaching for staff in assessing family readiness, educating, and inspiring families about the potential for donation, collaborating with health care teams, memory-making, documentation, withdrawal of life support, and other donor-family interactions.
-Provides donor registry opposition escalation support, onsite and by phone.
-Provide ongoing feedback and follow-up to staff related to family support performance.
-Completes timely and comprehensive evaluation of staff, communicates evaluation and recommendations to FS Manager.
-In conjunction with FS Manager and other preceptors, determines when staff are prepared to be signed off orientation to work independently and completes all related documentation.
-Provides support and mentorship to FS preceptors.
-Rapid on-site response to support staff development as well as to support donor families at hospitals throughout LCNW’s service area as needed via personal automobile, or commercial or chartered aircraft.
-Provides Compassionate Family Conversation (CFC) training.
-Facilitates in-person and remote didactic and experiential training provided to new and existing FS and procurement staff.
-In collaboration with LifeCenter Training and Development team, FS Training Program Manager and Family Support Manager, create and modify training courses related to family support and donation conversations.
LifeCenter Northwest offers medical, dental, vision, basic life insurance, accidental death & dismemberment insurance, long-term disability insurance, and travel accident insurance. Employees have the option of enrolling in supplemental life insurance. Employees enrolled in our 403(b) program will receive an employer match of up to 7% after one year. LifeCenter encourages all employees to find balance and well-being and provides all employees access to an Employee Assistance Program (EAP), a membership to BurnAlong Wellness Platform, and provides a quarterly Wellness Reimbursement. Employees enjoy paid holidays throughout the calendar year and earn 119 hours of PTO annually (to start) with an additional Extended Illness Bank of hours that accrues up to 48 hours annually, and three weeks of paid parental leave after one year of service is complete. A comprehensive review of benefits can be found at www.lcnw.org/careers.