As the Clinical Services Director and a member of the Leadership Team, you will lead and oversee SEADC’s Health and Wellness Services, leading the way in fostering a healthy, thriving, and self-sufficient Southeast Asian American community through the provision of culturally appropriate support for their physical and mental well-being.Collaborating closely with the Leadership Team and reporting to the Director of Programs, you will provide programmatic oversight for our Health and Wellness Services and lead its multiple services , supporting over 150 low-income Southeast Asian youth and adults each year and oversee health education and prevention programming for youth and families in the community. You will ensure that the behavioral health services adhere to all county and state documentation standards, HIPAA regulations, and quality assurance protocols. You will ensure that culturally competent and trauma-informed services are provided and participate in continuous quality improvement.
Responsibilities
Direct Services Program Leadership
Clinical Services Management and Supervision
Direct Services Program Leadership
Oversee and support the program development, implementation, and evaluation of clinical services in alignment with SEADC’s mission and strategic plan
In collaboration with the Leadership Team, managers and direct service staff help foster an integrated approach to client care
Support the expansion of programming to include the creation of collective healing spaces that are community-driven and informed by data collected from the community
In collaboration with the Leadership Team and Program Managers, recruit direct service staff, conduct new direct service staff orientation, training, and mentorship to foster a strong and cohesive client care team, facilitating communication and coordinating workflow, resources, and priorities to meet programmatic goals and objectives.
Participate in the evaluation of program performance and development of new programs and services and works collaboratively with community agencies to maintain and improve interagency coordination of care
Clinical Services Management and Supervision
Manage and oversee direct service programming including client caseloads, the delivery of psychological, behavioral health, clinical training, and community outreach while ensuring providers follow ethical, legal, and regulatory requirements set forth by SEADC policies and procedures and federal and state laws, including the California Board of Psychology and Board of Behavioral Sciences.
Provide clinical supervision, consultation, and professional development support for direct services staff and program managers.
Coordinates the referral and Intake process, assignment of caseloads, implements policies and procedures to ensure and improve the quality of care
Oversee and conduct case note reviews, monitor staff compliance with productivity, documentation
timeliness, standards, and clinical interventions to ensure quality assurance compliance and continuous quality improvement
Update, maintain, and comply with SEADC’s policies and procedures as it relates to all clinical program operations
Ensure appropriate responses to emergency/crises and incident reporting and provides
Provide consultation, debriefing, and support to staff following a crisis or other difficult clinical situations
Cover groups and individual sessions when staff are absent
