Bronx Residential Program Director
Postgraduate Center for Mental Health

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Post Date: Mar 17, 2023
Job Type: Full Time
Start Date: - n/a -
Salary: - n/a -
Location: US - New York - Bronx
Job Reference: - n/a -
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JOB SCOPE: The Program Director is a Senior Manager with responsible for maintaining a residence in compliance with applicable regulatory standards set forth by the NYS Office of Mental Health, NYC Department of Health and Mental Hygiene, NYC Department of Homeless Services, and or the United States Department of Housing and Development.  Major areas of responsibility include ensuring quality case management and care for all residents, maintaining comprehensive case records, providing leadership and supervision of direct care staff, oversight of the maintenance operations of the facilities, responding to crises, and administrative reporting.  The Program Director is responsible for the clinical, operational, and financial functions of the residence. 

< Oversees all social/clinical services and building operations.  Directly supervises program staff and shared clinical/program services staff.  Remains in contact with on-duty staff by cell phone 24 hours per day. Conducts weekly (or as needed) individual supervision meetings with each Residential Counselor or Case Manager, and Front Desk Counselors.
< Responsible for hiring all program staff.
< Maintains case records in accordance with regulatory requirements; reviews individual case records and signs off as indicated; approves admission and discharge summaries. Ensures that counselors’ paperwork is completed in a timely and thorough manner.
< Conducts and participates in case conferences.
< Designs and implements a quality assurance and utilization review plan for the Residence; monitors compliance and reports regularly to the Regional Director on the status of compliance efforts.
< Reports all untoward incidents and directs follow-up of incidents. Investigate and address resident complaints and grievances. Keep PCMH Administrators and Managers aware of significant events and issues within the facility.
< Conducts internal audits of clinical case records, financial records, and all other program documentation to ensure compliance with city, state, and federal regulations.  Responsible for maintaining all facility licenses, accreditation and certifications.
< Monitors compliance with all applicable safety and health code requirements.
< Maintains productive working relationships with provider groups and referral sources.
< Adheres, and facilitates adherence of all staff, to personnel and residential policies and procedures as outlined in the PCMH Personnel Policies and Procedures Manual and the Residential Policies & Procedures Manual.
< Conducts in-service training on a regular basis and ensures that all case managers and counselors are properly trained in counseling techniques, emergency procedures and crisis intervention. 
< Ensures that all staff receives first aid training, and that case managers/counselors have all required credentials on file.
< Enforces terms and conditions outlined in all Lease and Lease Riders and directs evictions.
< Where applicable, helps to ensure compliance with LIHTC regulatory requirements, including working with residents to obtain required documentation.
< Performs other duties, consistent with the goals and objectives of the program, as assigned by the Regional Director, or Director of Residential Services.

< Scheduled Shift: Monday-Friday 9AM to 5PM

< Minimum of a Master’s Degree in a Mental Health discipline or related field is required in Licensed Housing. 
< Minimum of a Bachelor’s Degree in a Mental Health discipline or related field with 5 years related experience for Supported Housing required. 
< Minimum five (5) years residential management experience in the mental health field.

< Paycom
< Microsoft Office.
< Foothold AWARDS.
< LIHTC Compliance, where applicable
CPR/First Aid.
< NYS OMH Licensed Housing Regulations, NYS OMH Supported Housing Guidelines, and/or NYC DOHMH OPRE Standards.