Case Coach (Homeless Center Case Manager)
The Journey Home

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Post Date: Mar 14, 2023
Job Type: Full Time
Start Date: ASAP
Salary: $18 - $19/hour
Location: US - Tennessee - Murfreesboro
Job Reference: - n/a -
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Case Coaches will:
Proactively engage clients facing housing instability.
Develop client relationships that instill personal value and foster a sense of self-worth.
Link clients with onsite and community partners.
Administer and evaluate assessments related to housing readiness.
Identifying personal assets that applicants bring to the situation.
Assess needs or obstacles critical to applicant’s goals.
Help clients understand, navigate, and coordinate opportunities for housing and resources.
Assist clients in developing plans for housing pre-requisites, which may include employment/income attainment referrals, credit repair or overcoming other obstacles to housing.
Collaborate with clients to create Individual Action Plans.
Counsel clients on budgeting, life skills and daily living, including landlord relationship management, conflict resolution, and act as a liaison between landlords and clients, as needed to promote housing maintenance and retention.
Facilitate placement in emergency housing, as applicable.
Assist with the housing search and application process.
Assist with the development and execution of moving and transition plans for housing.
Cultivate landlord relationships through active communication and advocacy.
Complete related administrative paperwork and computer work for case files, resource provision, and program requirements.
Inspect housing units for compliance with minimum housing standards.
Occasionally resourcing/picking-up/moving furniture/donations for transition into housing.
Coordinating volunteers, as needed, to assist in the moving process (collaboratively with Development and Operation staff)
Provide follow-up case management after move-in and assess client satisfaction with services, reporting outcomes to management.
Assist with Outreach Center Services as needed, such as answering phones, checking in clients, and assisting clients with center services.

Professional qualifications:
A bachelor’s degree, preferably in social work, social or behavioral sciences, or 2 years of equivalent social services.
Desire to promote the vision, ideals, values, and mission of the organization.
Ability to work effectively with people of varying racial, ethnic, cultural, educational, and socio-economic backgrounds.
A basic understanding of issues related to mental illness, chronic health concerns and substance abuse recovery and community response systems.
Motivational interviewing skills, careful listening skills and sensitivity to other people’s feelings, needs and point of view, demonstrating tact and courtesy.
Works well in a collaborative, team environment; in “close quarters” in a fast-paced and often stressful environment.
Proficient with computers and related technology.
Strong oral and written communication skills, detail oriented.
Displays appropriate, professional boundaries and exercises mature judgment.
Completes tasks in a timely and efficient manner, using organizational skills and can manage multiple cases effectively and efficiently.
Adapts well to changing priorities and challenging individuals while maintaining a positive and non-judgmental attitude exhibiting care and compassion.
Familiarity with Housing First, Harm Reduction and Trauma-Informed models of service delivery preferred.

•        Bi-lingual (Spanish) a plus, but not required.

Typical hours: 7:00 a.m. – 3:30 p.m. or 8:00 a.m. – 4:30 p.m. (depending on location and client needs)
Paid Time Off
Health Expense Reimbursement Program

Contact Details
Name: Melissa Eckholdt
Address: 308 West Castle Street
City: Murfreesboro
State/Province: Tennessee
Zipcode: 37129
Country: United States
Ph: 6158092644
FAX: 6158092806