Call Specialist Bilingual
|
Bill Wilson Center
View this organization's profile and their additional job openings
|
<< Go back
|
Post Date: |
Mar 02, 2023 |
Job Type: |
Full Time |
Start Date:
| ASAP |
Salary: |
$23.00 per hour |
Location: |
US - California - San Jose |
Job Reference: |
- n/a - |
|
|
|
Email Job to a Friend
Save Job to Inbox
Printer Friendly
|
|
Description
The full time Call Specialist for Contact Cares/Centralized Intake handles high risk/crisis calls and provides specialized support and intake services to clients who call. Also, provides support to volunteer Telephone Counselors assigned to the program. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Assist Program Manager as instructed • Responds timely and appropriately to crisis calls and follows all applicable protocols and timelines • Provides phone intake to clients seeking BWC services • Specialized in handling TAY and SOS crisis calls and intakes • Responsible for reviewing TAY and SOS intakes completed by volunteers before they are sent to consultants • Assists with volunteer scheduling to ensure phone coverage during program operating hours • Assists in development and implementation of volunteer recruitment and retention strategies • Provides feedback to Program Manager on volunteer performance • Responsible for data collection and data entry using BWC’s electronic health record system. Compiles and updates caller information. • Responsible for maintaining the volunteer picture board • Provides crisis intervention for callers following appropriate procedures and guidelines • Assists with event planning and preparation • Assist with Contact Cares trainings for volunteers • Participate in community outreach and facilitate presentations to market crisis lines and services • Performs general administrative duties as required • Covers shifts as required • Attends required agency and program meetings • Participate in agency Program Quality Improvement activities and initiatives • Participate in agency Safety initiatives and proactively report safety issues to management immediately • Regular attendance is a requirement of the position. • Flexible schedule for some nights and weekends when needed • Other duties as assigned
|
Skills
AA preferred/or high school diploma + 1 to 3 yrs related experience and/or training or equivalent combination of education & experience. Experience working with a culturally diverse population required. Valid California driver’s license with access to a personal vehicle with current ins. that can be used for company business. Fingerprinting/background check as required by the Department of Justice and/or Title XXII regulations. Bilingual (English/Spanish) REQUIRED
|
Notes
For consideration, please submit cover letter and resume to: ATTN: Resumes FAX: (408) 244-4022 EMAIL: resumes@billwilsoncenter.org Please indicate which job you are applying for in subject line. For a full job description please visit - http://www.billwilsoncenter.org/bwc_jobs/ Required to be fully vaccinated with booster against COVID-19 (if eligible or agree to receive booster at the time of eligibility)
|
Contact Details
URL: http://www.billwilsoncenter.org/bwc_jobs/
|