Program Description:
The Support and Connection Center provides 24/7 short stay, engagement, stabilization, and treatment services for adults with mental health and/or substance use issues referred directly by NYPD as an alternative to the traditional police responses of arrest, summons, or transport to an emergency room. Their infractions are non-violent, low-level offenses, including loitering, trespass, public inebriation, and disorderly conduct. Our goal is to help participants begin to identify and modify the behaviors that result in repeated police contact. There will be an OASAS licensed outpatient clinic on-site that will provide services to eligible guests. The maximum length of stay is 5 days.

Overall Responsibilities:
The Assistant Program Director (APD) reports to the Program Director and is responsible for a wide range of activities to ensure that consistently high-quality services are offered to guests. The APD oversees day to day guest services by 1. coordinating the efforts of the social services and operations staff and 2. working in close collaboration with the on-site behavioral health team leader to facilitate comprehensive care planning. The APD, with the on-site behavioral health team leader is also responsible for ensuring the delivery of trauma informed services.

Essential Duties and Responsibilities:
The essential duties of the Assistant Program Director include but are not limited to the following activities:
    Develops and implements policies and procedures, in collaboration with the Program Director, to comply with requirements of the Department of Health and Mental Hygiene (DOHMH) and the Office of Addiction Services and Supports (OASAS).
    Provides day to day guidance to the social services and operations staff in the delivery of direct guest services
    Ensures timely assessments, care plans, and discharge plans are completed for every guest.
    Meets with guests as needed and is the primary liaison with DOHMH regarding requests for extensions of stay
    Provides individual and/or group supervision to the LMSWs, CASACs, OT, and Peer Support staff
    Performs a continuous assessment of staff training and team building needs
    Monitors the effectiveness of our internal communication tools (daily check-in calls, interdisciplinary team meetings, etc.) – recommends and implements changes as needed
    In collaboration with the behavioral health team leader, consistently reinforces and supports staff in the delivery of trauma-informed care
    Collaborates with the Director of Substance Use Services and the Quality Assurance Coordinator to ensure integration of both procedures and documentation standards for the OASAS licensed services.
    With the Quality Assurance Coordinator and PEQA department, monitors program performance on internal/external audits and implements corrective actions
    Available to respond to program emergencies on a 24/7/365 basis, especially after normal work hours and weekends.
Qualifications:
    A minimum of a master's degree in social work from an accredited college or university, LCSW preferred
    Must have a commitment to consistently promote and support staff in the delivery of trauma-informed care.

    Other duties as assigned by the Program Director
    Collaborates with the behavioral health team leader to establish and train staff in procedures to respond to behavioral health emergencies
    With the Program Director, is responsible for maintaining partnerships with community providers