The Care Coordinator for the Housing for Health (HFH) permanent supportive housing program will
provide Intensive Case Management Services (ICMS) to clients experiencing homelessness and
who may also have a chronic health condition. The Care Coordinator will also assist clients during
the lease-up process and will engage tenants to provide supportive services to promote housing
retention, community integration, life skills, and improved health and wellness. Additionally, the
Care Coordinator will provide clinical services, within scope of practice, to tenants requesting
ESSENTIAL FUNCTIONS INCLUDE, but are not limited to the following:
Accept, screen, and process referrals received from DHS and/or Housing For Health (HFH).
Conduct intake and enrollment with eligible clients, including assisting clients with gathering program eligibility documentation, and completing program intake forms.
Assist clients with accessing temporary housing until permanent housing is secured.
Support clients with the lease-up process, including meeting with property management, reviewing and signing their lease, and obtaining household necessities.
Conduct comprehensive bio-psycho-social assessments.
Develop individualized collaborative service plans for tenants.
Strive to recognize the best in each tenant and to support the meaningful change they seek through building relationships and utilizing motivational interviewing techniques and strength based case management techniques.
Provide tenant engagement by welcoming the tenant to their new community, establishing trust through relationship building, assisting the tenant with understanding the services that are available and supporting tenant with accessing necessary supports and services, and addressing basic needs.
Meet with each tenant on regularly scheduled basis and document progress and strength in progress notes.
Provide home and field based services as appropriate.
Transport tenant as needed to essential appointments that support their wellbeing.
Assist tenant with navigating and abiding by their lease obligations.
Support tenants with learning and practicing fiscal responsibility.
Assist tenant with their physical and mental health needs by providing support and linkage to appropriate services.
Coordinate on-site recreational, social and community-building activities, support groups, and educational opportunities.
Complete and submit required weekly and monthly program reports.
EDUCATION, TRAINING AND EXPERIENCE:
A bachelor’s degree in Social Work, Psychology, or Sociology AND a minimum of 1 year of experience in a social services setting.
A bachelor’s degree in an unrelated field AND 2 years of experience in a social service setting.
At least 4 years of experience in a social services setting AND at least 2 years of experience in homeless services.
Minimum 2 years of experience in working with homeless or very low income individuals, persons with substance abuse issues or mental illnesses preferred.
**Union Station Homeless Services (USHS) requires all new hires to be fully vaccinated for COVID-19 prior to your first day of employment at USHS, unless a documented medical or religious accommodation is approved as determined on an individual case by case basis by USHS’s Human Resources Executive.**