The Program Supervisor of Here4You Call Operators has the unique opportunity to reimagine a centralized call center for families and individuals who are homeless or at imminent risk of homelessness by providing resources and referrals and linkages to emergency shelter providers or, if qualified, refer through a warm handoff, to our Housing Problem Specialists.
If needed, the caller is also referred and transported to one of the open shelter beds available in the county.
The use of a Racial, Equity Impact Assessment guides the Housing Problem Solving system planning and implementation given the environmental and structural factors that result in the disproportionate rates of deep poverty and homelessness among Black, Indigenous and people of color.
The Homeless Services Call Center is in full operation 7 days/week, 10 hour/day. The Program Supervisor will supervise all Call Operators and oversee the training of CalWorks Paid Work Experience program participants to respond to the calls and direct to problem-solving staff who will conduct deeper assessments on strengths and needed supports to prevent losing housing or quickly secure housing without diverted to shelter beds. Secondary goal is to mentor PWEX participants to explore long-term employment in nonprofit agencies. The Program Supervisor of Call Center also provides community outreach to advocates, service-providers, and unhoused people for feedback on how the program is performing and suggestions for improvements. The goal of this program is to develop a transparent homelessness response system that brings the entire community together to attack homelessness in our community.
For a full job description please visit - http://www.billwilsoncenter.org/bwc_jobs/