Title: Residential Aide Shift Supervisor
Program: East Williamsburg Men’s Shelter
Salary Range: $41,0000
East Williamsburg Men’s Shelter is an emergency men’s shelter which helps 98- 140 individuals ages 55 and up with substance abuse histories work towards health, sobriety, and, ultimately, permanent housing and employment. In addition to lodging and three meals a day, clients receive comprehensive case management services, plus an array of substance abuse related and health care services provided by different programs, such as Medically Supervised Outpatient Withdrawal Services (MSOWS); Chemical Dependency Crisis Service (CDCS), and Outpatient Recovery Center available to them throughout the agency.
Under the general direction of the Assistant Shelter Director, with some latitude for independent action, the Residential Aide Supervisor directs a staff of Residential Aides in providing direct assistance to the clients in adhering to the rules and regulations of the shelter; performs related work.
Essential Duties and Responsibilities:
The essential duties of the Position include but are not limited to the following activities:
Provides guidance and direction to the Resident Aides ensuring adequate coverage for each shift; monitoring their performance and initiating administrative action as warranted.
Provides training of staff through on-site sessions as well as referrals to outside training sources.
Oversees the operation of the facility, including handling emergency and crisis situations during their tour of duty.
Provides orientation for new arrivals, informing them of shelter rules and regulations, giving them a tour of the facility, assigning a locker and a bed, and giving them their basic supplies, including sheets, towels and toiletries.
Participates in daily meetings and shares any observations on the behavior of clients that might be useful to the Case Managers.
Oversees scheduled removal of linens by the Residential Aides, ensuring that proper protective protocols are followed and that the linens are properly bagged for pick up by the vendor contracted to launder them.
Assists in the cafeteria with meals being served to clients at breakfast, lunch and dinner.
Assist the weekend and evening clinical staff in getting clients access to their medications and responding to client issues.
Ensures that any incident is recorded in the Logbook, but especially that priority incidents are called in to the Shelter Director and Assistant Shelter Director and that documentation is subsequently provided to supervisory staff in a timely manner.
Performs escort duties or ensures escorts are provided to clients as requested by the Case Managers.
Participates in some of the recreational activities offered to the clients, encouraging them to actively participate in order the gain the benefits of the activity.
Distributes to clients any MetroCard’s received from the Social Services staff.
Performs other duties as assigned by the Assistant Shelter Director or other supervisory staff.