Case Manager
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Post Date: Oct 12, 2022
Job Type: Full Time
Start Date: 10/17/2022
Salary: 55,000
Location: US - New York - Bronx
Job Reference: Case Management Program
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The Neighborhood SHOPP Case Management Program is aimed at maintaining and assisting homebound older adults in living independently in the community and reducing social isolation. Knowledge and experience with the older adult population and community-based services are also preferred. Essential competencies, knowledge, and skills include advocacy, brokerage, care coordination, communication, problem-solving, collaborative teamwork, and a dedication to empowerment and strength-based social work practice. The ability to work with a diverse population and Bi-lingual skills in Spanish is helpful. Computer literacy is mandatory, and knowledge of STARS is also helpful. The Case Management program follows a hybrid schedule with mandatory monthly home visits in the South Bronx. Conducting home visits may require walking up and down stairs.   All staff must be able to travel and report to the office 2-3x a week and attend in-person training, meetings, or events.

The Case Manager is specifically responsible for the following:
On a rotation basis, serve as the back-up Intake Worker and conduct intake screening interviews with referral sources and/or clients;
Maintain a caseload as assigned by the Social Worker Team Leader;
Conduct in-home assessments to identify goals, available resources, and strengths, eligibility for benefits and entitlements, and need for long-term services. Equipment ranging in weight up to 5 lbs. may be necessary to travel with for home visits;
Establish a collaborative helping relationship with clients and family support systems that uphold the dignity and self-determination of the older adult;
In collaboration with the supervisor, develop initial and long-term care plans; recommend services and monitor waiting lists;
Maintain regular bi-monthly contact with the client and informal support for mutual evaluation and monitoring of the adequacy of care plans and service delivery in a timely manner;
Provide crisis intervention services and assist clients in the development of emergency contingency plans;
Maintain complete and well-written documentation of case records in STARS;
Communicate with referral sources and other community resources to ensure timely and appropriate service delivery;
Provide client education and advocacy;
Determine cases eligible for termination and close within the guidelines of program procedures;
Complete a minimum of 16 hours of annual training;
Work as part of a team focusing on collaboration, cooperation, and shared staff roles and case assignments;
Participate in SHOPP staff training programs, staff meetings, and other meetings as assigned;
Involvement in a supervisory relationship with the supervisor and accept peer-to-peer supervision;
Conduct self-assessments for probationary and annual performance evaluations;
In collaboration with the team, develop work/off-site schedules;
Maintain complete program records in a timely manner,
Conduct outreach, informational, and program presentations to community groups;
Identify socially isolated older adults and refer them to the Friendly Visiting Program;
Communicate with the Friendly Visiting Coordinator or assigned volunteer as needed;
Perform other tasks as assigned by the Program Director.

As of 10/22/2021, all new hires at Neighborhood SHOPP must be vaccinated against the COVID-19 virus. If you are offered employment, this requirement must be met in full by your date of hire, and proof of vaccination must be submitted before your start date.

Contact Details
Name: Tynisha Rodriguez
Address: 975 Kelly Street, Suite 401
City: Bronx
State/Province: New York
Zipcode: 10459
Country: United States
Ph: 3478625200