The Case Manager is specifically responsible for the following:
On a rotation basis, serve as the back-up Intake Worker and conduct intake screening interviews with referral sources and/or clients;
Maintain a caseload as assigned by the Social Worker Team Leader;
Conduct in-home assessments to identify goals, available resources, and strengths, eligibility for benefits and entitlements, and need for long-term services. Equipment ranging in weight up to 5 lbs. may be necessary to travel with for home visits;
Establish a collaborative helping relationship with clients and family support systems that uphold the dignity and self-determination of the older adult;
In collaboration with the supervisor, develop initial and long-term care plans; recommend services and monitor waiting lists;
Maintain regular bi-monthly contact with the client and informal support for mutual evaluation and monitoring of the adequacy of care plans and service delivery in a timely manner;
Provide crisis intervention services and assist clients in the development of emergency contingency plans;
Maintain complete and well-written documentation of case records in STARS;
Communicate with referral sources and other community resources to ensure timely and appropriate service delivery;
Provide client education and advocacy;
Determine cases eligible for termination and close within the guidelines of program procedures;
Complete a minimum of 16 hours of annual training;
Work as part of a team focusing on collaboration, cooperation, and shared staff roles and case assignments;
Participate in SHOPP staff training programs, staff meetings, and other meetings as assigned;
Involvement in a supervisory relationship with the supervisor and accept peer-to-peer supervision;
Conduct self-assessments for probationary and annual performance evaluations;
In collaboration with the team, develop work/off-site schedules;
Maintain complete program records in a timely manner,
Conduct outreach, informational, and program presentations to community groups;
Identify socially isolated older adults and refer them to the Friendly Visiting Program;
Communicate with the Friendly Visiting Coordinator or assigned volunteer as needed;
Perform other tasks as assigned by the Program Director.