Under the direction of the Housing Support Services Director, the West Hollywood Housing and Health Case Manager is responsible for assisting West Hollywood residents in accessing financial assistance, housing search and placement. West Hollywood Housing and Health Case Manager will provide supportive services that will assist the client to maintain permanent housing and establish collaborative relationships with community-based organizations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Conduct client intake and assessment to identify housing barriers and service needs.
Facilitate all service requests for West Hollywood Grants, Pharmacy.
Assist clients with temporary housing and placements (crisis bed and transitional housing programs).
Assist clients in completing applications for financial assistance prorgams such as HOPWA funded Short Term Rental, Mortgage, and Utility (STRMU) grant and the Permanent Housing Placement (PHP) grant.
Educate clients regarding neighborhood amenities, services, transportation and tenant rights and responsibilities.
Assist in linking clients to APLA Health services/programs and other community agencies/programs.
Provide home visits as needed to support housing retention.
Attend mandatory meetings, trainings, supervisory sessions and stay abreast of new trends and innovations in the field of assisted public housing.
Attend meetings as assigned including monthly collaborative meeting(s) with other agencies (LAHSA CES, CHIRPLA Network meeting, West Hollywood Homeless Collaborative etc.).
Maintain a complete client file, case notes, and supportive documentation relate to client participation and progress toward goals and objectives.
Provide various reports to Housing Support Services Director and enter data into agency and contractor database.
Strictly adhere to HIPPA guidelines and regulations to protect patient rights and confidentiality of protected health information (PHI), including, but not limited to, personal and financial information.
Assume other duties as assigned.
Training and Experience:
Bachelors Degree in Human Services field (Psychology, Sociology, Health Sciences, or related field) required OR a minimum of a high school diploma/GED Equivalent and 4 years professional experience in direct service as a Case Manager with either HIV/AIDS clients, homeless clients, or clients with other chronic diseases.
Housing and social services needs of low-income persons, housing resources in Los Angeles County, and HIV related issues and concerns. Additional knowledge of public benefits, back to work issues, primary care resources, treatment adherence and counseling techniques preferred. This position requires knowledge and expertise in the use of the internet, Microsoft Office software, with an emphasis on Excel and using formulas, and web-based reporting systems i.e., Salesforce and Bitfocus.
Work in a fast-paced environment with attention to detail, coordinate multiple tasks, meet assigned deadlines, learn specific systems quickly and thoroughly, and communicate effectively with clients from diverse background as well as with government representatives.