Program Services Assistants - Chelsea
Action for Boston Community Development, Inc.
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Post Date: Aug 29, 2022
Job Type: Full Time
Start Date: - n/a -
Salary: - n/a -
Location: US - Massachusetts - Chelsea
Job Reference: - n/a -
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Description
Overview:
Action for Boston Community Development is a nonprofit human services organization that each year provides more than 100,000 low income residents in the Greater Boston region with the tools and resources needed to transition from poverty to stability and from stability to success.

As a member the ABCD Career Center team, the Program Services Assistant provides a high level of customer service, performing clerical and administrative support duties with the goal of driving higher job marketability of our customer base.

Duties include:
Process walk-in inquiries while answering and routing high volume of incoming calls appropriately; take accurate messages when appropriate
Learn and continuously maintain knowledge about all units of Career Centers, community programs and resources, and those of the Career Center Partner Organizations
Input relevant customer data appropriately and timely by following MOSES (database) entry policies; including, customer registration, services, notes and signing up customers for workshops
Locate, organize and maintain information. Perform other related duties as assigned from time to time

Job Qualifications:
Minimum of high school diploma or equivalent and 1 to 3 years of relevant experience required
Associate’s degree in human services, public administration, business management or related field preferred
At least two years working in a career center, call center or other related experience preferred
Must have the ability to work in high stress and fast paced environment
Excellent attention to detail
Proficient with MS office
Ability to type 60+ words per minute preferred
Demonstrated ability to work sensitively with people from diverse backgrounds
Please note: Bilingual skills required at Chelsea location.
Why ABCD?

Make an impact on the community
Free professional development opportunities and trainings
Health and Dental Insurance
Long-term and Short-term Disability Insurance
Life Insurance
403B Retirement Plan with employer match and vesting
Paid Time Off
13 Observed Holidays
Location: Chelsea