Duties include:
•        Develop, present, and facilitate a range of job search and career transition workshops
•        Explain to customers the procedure and process for Career Center services including career planning, job development, and labor market information, training opportunities, partner services and referrals
•        Determine customer suitability for center services by providing or arranging for the provision of appropriate services needed to facilitate the implementation and successful operation of the customer’s employment plan
•        Provide an initial assessment for customers and assistance with developing an employment plan including goal setting
•        Provide feedback and an objective perspective by gathering information through interviewing and observing individuals
•        Assist customers with resume review and development, cover letter review and development, job search strategies, provision of labor market information, job referrals and referral to additional partner services
•        Support customers through transitions and facilitate decision making and goal setting including, but not limited to, referrals to training, Section 30, and the training process
•        Assist customers in resource room using available technologies; troubleshoot computer and software problems
•        Research labor market issues and current workplace trends, maintaining knowledge of state-of-the-art career assessment instruments; administer and interpret as appropriate
•        Input relevant customer data appropriately and timely by following all MOSES entry policies
•        Establish and maintain an effective working relationship with Career Center partners
•        Maintain all areas of the Resource Room for cleanliness and organization
•        Perform other related duties as assigned from time to time

Job Qualifications:
•        Minimum of High School Degree or GED required and minimum of three years of customer service or relevant experience required
•        An Associate’s or Bachelor’s degree in human services, public administration, business management or related field preferred but not required
•        At least 2 years of experience working in a career center, providing services to businesses, or other related experience preferred but not required
•        Knowledge and experience with WIOA (and other Career Center Programs) regulations, programs, guidelines and administrative requirements preferred
•        Demonstrated ability to work sensitively with people from diverse backgrounds and manage high stress situations while demonstrating sound decision making
•        Effective communication and public speaking skills with the ability to advocate for career center customers
•        Ability to travel between centers for meetings or coverage needs (Cambridge, Woburn, Chelsea) and to partner sites (including, but not limited to employers, job fairs, training vendors, etc.) throughout our 20 cities/towns)
•        Bilingual in Spanish and English preferred
Why ABCD?
•        Make an impact on the community
•        Free professional development opportunities and trainings
•        Health and Dental Insurance
•        Long-term and Short-term Disability Insurance
•        Life Insurance
•        403B Retirement Plan with employer match and vesting
•        Paid Time Off
•        13 Observed Holidays
Location: Woburn