Action for Boston Community Development is a nonprofit human services organization that each year provides more than 100,000 low income residents in the Greater Boston region with the tools and resources needed to transition from poverty to stability and from stability to success.
The MassHire Metro North Career Center connects qualified job seekers with employers, providing the tools and resources needed to start a career, increase skills or find a new job. The Career Advisor - RESEA covers a wide variety of customer development functions including, but not limited to, workshop facilitation, initial assessment of customer needs and marketing of career center services that result in higher marketability of our customer base.
Responsible for managing a high volume of customer interactions and meeting strict deadlines for services and data entry
Explain to customers the procedure and process for Career Center services including career planning, job development, and labor market information, training opportunities, partner services and referrals
Provide an initial assessment for customers and assistance with developing an employment plan including goal setting
Review customer’s work search activities, resume, labor market information and employment plan with them
Assist customers with resume review and development, cover letter review and development, job search strategies, provision of labor market information, job referrals and referral to additional partner services
Provide customers accurate information on compliance with unemployment insurance requirements in lay terms, reviewing their activities for compliance with unemployment insurance requirements and reporting any compliance issues
Responsible for facilitating orientation workshops for new customers along with job search and career transition workshops for existing customers
Input relevant customer data by following all MOSES entry policies and utilize MOSES reports
Establish and maintain an effective working relationship with Career Center partners
Perform other related duties as assigned from time to time.
Minimum of High School Diploma, or equivalent, required and minimum of three years of customer service or relevant experience required
An Associate’s or Bachelor’s degree in human services, public administration, business management or related field preferred but not required
At least 2 years of experience working in a career center, providing services to businesses, or other related experience preferred but not required
Knowledge and experience with WIOA (and other Career Center Programs) regulations, programs, guidelines and administrative requirements preferred
Demonstrated ability to work sensitively with people from diverse backgrounds and manage high stress situations while demonstrating sound decision making
Effective communication and public speaking skills with the ability to advocate for career center customers
Ability to travel between centers for meetings or coverage needs (Cambridge, Woburn, Chelsea) and to partner sites (including, but not limited to employers, job fairs, training vendors, etc.) throughout our 20 cities/towns)
Bilingual in Spanish required