Trainer and Retention Specialist
Project Renewal

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Post Date: Jul 28, 2022
Job Type: Full Time
Start Date: - n/a -
Salary: - n/a -
Location: US - New York - New York City
Job Reference: - n/a -
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Title:                 Trainer and Retention Specialist   
Location:         Next Step

Program Overview:
Next Step is Project Renewal’s award-winning job placement program which places homeless, formerly homeless, and low-income individuals in competitive employment. Since 2000, Project Renewal has helped nearly 5,000 New Yorkers obtain employment.

Overall Responsibilities:
The Next Step Trainer and Retention Specialist will be responsible for facilitating workshops designed to enhance the soft skills necessary for clients to succeed in the workplace. They will also be responsible for maintaining a caseload of employed clients, assisting and supporting them in their current jobs and as they advance in the workplace, gathering current wage, job advancement, and job retention information on clients, and reporting results to the Skills Training Coordinator and Assistant Director of Next Step.

Essential Duties and Responsibilities:
Reporting to the Skills Training Coordinator of Next Step, duties include, but are not limited to:

•        Facilitate a range of virtual and in-person job readiness workshops to prepare clients for the world of work
•        Document attendance and client progress in Salesforce and other systems required by funding sources
•        Develop and implement new workshops as necessitated by new contracts, employer and client needs
•        Provide one-on-one job readiness support such as mock interviews and resume/cover letter development
•        Assist clients with computer skills and on-line job search
Case Management:
•        Follow up with clients upon completion of training
•        Assist clients with independent job search
•        Collaborate with Job Developers to assist clients in securing employment
Job Retention Specialist:
•        Manage a caseload of employed clients and provide ongoing job retention services that meet program goals
•        Obtain job placement and retention (30, 90, 180, 365 days) milestone documentation including pay stubs and employment verification forms
•        Coordinate activities designed to help graduates retain jobs and develop new skills to advance in their careers
•        Maintain employment data such as wage increases, promotions, resignations, and terminations; and generating reports and statistics
•        Communicate with clients’ case management staff to keep them apprised of clients’ workplace progress and to ascertain any developments which may affect clients’ workplace performance

Core Competencies:
•        Strong attention to details
•        Strong problem solving and analytical skills
•        Understand the needs of the clients
•        Ability to multitask in a fast-paced environment
•        Ability to work under deadlines and changing priorities
•        Ability to produce clear, accurate and well-organized case notes
•        Maintain confidentiality of client records
•        Ability to work in a team environment as well as independently

•        B.A. degree strongly preferred
•        Excellent presentation and communication skills required
•        Prior workshop facilitation experience is required; workforce development facilitation experience is preferred
•        Knowledge of Microsoft Office (Word, Excel, Outlook, and PowerPoint) is essential
•        Knowledge of virtual platforms (Microsoft Teams, Zoom, Slack, Google Classroom, etc…) is essential
•        Preferred: Good working knowledge of Salesforce database

To apply: E-mail resume and cover letter indicating position and salary requirements: to

All newly hired Project Renewal staff must provide verification of being fully vaccinated against Covid-19.

Contact Details