Housing Services Coordinator|
CORA - Community Overcoming Relationship Abuse
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The Housing Services Coordinator’s (Coordinator’s) priority is to lead, support and develop CORA’s team of Family Advocates in the Supportive Housing Department and to hold a small case load of clients. The Coordinator has a passion for mentoring, training and supporting staff. The Family Advocates provide housing advocacy, case management and supportive services for domestic violence survivors and their families while they increase their self-sufficiency and transition into permanent housing. The Coordinator provides coaching and training on transformative family advocacy from a social work perspective, from assessment and service planning with the clients, working with a multidisciplinary team to address client needs and build upon their strengths, empowering clients to overcome barriers, to effective note writing and timely data collection. The Coordinator employs trauma-informed, systemic, strengths-based and DV Housing First perspectives. The Coordinator understands the many intersections of domestic violence, equity, gender, sexual orientation and social justice.
• Assess Family Advocates’ strengths and growing edges, create professional development plans.
• Contribute to agency-wide deployment of DVHF understanding among all staff.
• Provide one-to-one weekly supervision and support for all Family Advocates.
• Provide weekly group supervision and case consultation for all Family Advocates.
• Build a “community of learners” among Family Advocates.
• Develop performance management goals for Family Advocates and evaluate their progress.
• Develop groups that educate clients about budgeting, employment preparation, life skills.
• Participate in the development of interdepartmental supervision, training and case consultation.
• Coordinate and lead department’s reporting to funders with development.
• Contribute to CORA’s DV training program.
• Conduct eligibility assessments and intakes according to contract requirements.
• Assist clients in locating and determining appropriateness of housing options.
• Coordinate and assist in client move-in/outs and monitor housing units for safety.
• Provide trauma-informed, culturally appropriate advocacy, case management, and crisis counseling services.
• Use client-centered needs assessments, service plans and motivational interviewing.
• Monitor clients for progress and review eligibility criteria for ongoing program participation.
• Collaborate effectively with others to ensure quality client-centered service delivery.
• Act as an advocate for client(s) across other systems such as CPS, housing, public benefits.
• Link families to other services such as job training, credit counseling, Cal Fresh, or similar.
• Provide safety planning and supportive peer counseling.
• Accurately complete required documentation and enter data into client database daily.
• Cultivate and support volunteers/interns in the Supportive Housing program.
• Assist in the maintenance of filing systems.
• Min. 1-2 years supervisory experience.
• Min. 3-5 years’ experience providing goal oriented case management, motivational interviewing.
• Min. 1-2 years housing experience preferred.
• Experience working with survivors of domestic violence preferred.
• Ability to provide culturally competent services, work with diverse staff & clientele in an empathetic and non-judgmental manner.
• Bilingual English/Spanish fluency preferred.
• Valid California driver’s license, access to a car & insur
• Excellent interpersonal skills and ability to function as a part of a team and work in collaboration with outside agencies.
• Proficiency in Microsoft Word and Excel required.
• Background check, including fingerprinting clearance from the Department of Justice; Demonstrate eligibility to work in the United States.
• Familiarity with community-based services in San Mateo County preferred.
Reports to: Assistant Director of Programs