Sunday - Thursday, 12:00am–8:00AM.
RESPONSIBILITIES AND DUTIES:
Represent SRO Management and act as liaison to service team.
1. Cover SRO Front Desk for 12-8 shift, answering phones, distributing mail, and receptionist functions.
2. Conduct hourly rounds of all suite floors and document findings in the communication log.
3. Assess incidents and coordinate emergency responses involving the Police, EMS, Fire Department, Maintenance, and other officials.
4. Work with SRO staff and others to respond to tenant/landlord issues.
5. Document all interventions and incidents – and prepare other reports as requested.
6. Coordinate resident’s overnight passes, maintain guest log and report related issues to the Assistant Director, Program Director and Resident Manager.
7. Meet with the Program Director and Case Management Team bi-weekly to review incidents and interventions.